FirstEnergy (formerly Allegheny Power) Phone Number

Calling FirstEnergy (formerly Allegheny Power) customer service faster by GetHuman

Customer service
Current Wait: 8 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Say "I need something else", then "Other options"

Reasons customers like you called recently

This is Keith Holmes with Luminant Generation Services. Luminant owns the Fayette Power...
I live at **** Ashby Ridge Road Parkersburg WV ***** and there are pine trees in front...
Street light is out?? Who do we call??*Thanks
I have a bill on my credit and I don’t know what it’s from. I didn’t have power through...
I called today about a concern...tree leaning on my over head loop power supply. You fo...
Change banking information
i am helping my brother who has heart problems,is agoraphobic,and is in deppression his...
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Customer Number 800-686-0021 - by the Numbers

Phone number to dial800-686-0021
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:30pm
Navigate phone maze to a humanSay "I need something else", then "Other options"
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication91%
Quality of help88%
Customer votes494
Information last updatedFri Nov 27 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

FirstEnergy (formerly Allegheny Power)'s Best Toll-Free/800 Customer Phone Number

This is FirstEnergy (formerly Allegheny Power)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstEnergy (formerly Allegheny Power) agent. This phone number is FirstEnergy (formerly Allegheny Power)'s Best Phone Number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0021 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call FirstEnergy (formerly Allegheny Power) we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, FirstEnergy (formerly Allegheny Power) has 3 phone numbers. It's not always clear what is the best way to talk to FirstEnergy (formerly Allegheny Power) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting FirstEnergy (formerly Allegheny Power) - by phone or otherwise

While 800-686-0021 is FirstEnergy (formerly Allegheny Power)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other FirstEnergy (formerly Allegheny Power) customers, is by calling their 800-686-0022 phone number for their Social Service Agency List department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact FirstEnergy (formerly Allegheny Power) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for FirstEnergy (formerly Allegheny Power).

What is GetHuman's Relationship to FirstEnergy (formerly Allegheny Power)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FirstEnergy (formerly Allegheny Power). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the CenturyLink Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or CenturyLink. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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