Equifax Cancellations Phone Number
- Calls Equifax's Cancellations department
- On average, callers wait 20 minutes to talk to a person when they call
- Call center hours are Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST
- We recommend calling around 9:05am
- Some common reasons that visitors to GetHuman call Equifax include Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, and Credit Score Change.
- Get a real live human at this number: At prompt, press 1; then wait. For Security Freeze Department.
- When you call Equifax and their automated voice system picks up, you hear: For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.
- This is not the most popular Equifax phone number (it's ranked #3). Most customers call 800-846-5279 for support: Click here for best option
What It's Like to Call Equifax Phone Number 866-640-2273
This Equifax number exists to provide customer service to individuals who have subscriptions to the company’s credit monitoring services as well as to individuals who want to access a copy of their Equifax credit report. When I dialed the number, I was greeted by an automated message that clearly laid out the menu options for the call.
The automated menu includes brief, straightforward instructions for accessing a credit report online at the my.equifax.com website. It also includes options for getting assistance with your Equifax account, initiating or canceling credit monitoring services, or placing a security freeze or fraud alert on your credit account.
I found the automated menu system to be efficient and effective. The different menu options are presented quickly and clearly, and with each option, I had the choice to verbalize my response or enter it through my keypad. Navigating the system was straightforward, and there was always an option to go back to the previous menu in case of a mistake.
I also appreciated the fact that you can place a security freeze or fraud alert on your credit account through the automated system, without having to speak to a customer service representative. Dealing with credit issues can be stressful, so it’s nice to feel like you have some level of control over your own credit account.
However, in order to access this portion of the automated system, I did have to go through a thorough identification verification process. I was prompted to enter my phone number, address, zip code, and Social Security number in order to gain access. On one hand, it’s comforting that it requires so much information to access something as important as a credit report. On the other hand, entering your Social Security number into an automated phone system could feel risky to some.
I wanted to speak with a customer service representative to get a current copy of my credit report. When I chose that option on the menu, I was almost immediately connected to a friendly representative. He clearly outlined my options — I could either access my report online or he could mail a copy of the report to my address. He also patiently answered my questions about both options, explaining that both were free and that both versions of the report would contain the exact same information. He also offered to walk me through the creation of an online account with Equifax so I could have immediate access to my report.
Once I finished the queries about my credit report, the representative did attempt a soft sell of Equifax’s credit monitoring services, which are available for a monthly fee. However, he didn’t push particularly hard, which I appreciated.
Since this customer service line offers assistance to both paying and non-paying Equifax customers, I was impressed that, as a non-paying customer, I received thorough answers to my questions. I would certainly feel comfortable calling back if I was having issues with my credit report.
Other customers got on the phone recently because:
Equifax Cancellations Phone Number 866-640-2273 - Info & Statistics
Equifax's 866-640-2273 Cancellations Number
This Equifax phone number is ranked #3 out of 13 because 187,800 Equifax customers tried our tools and information and gave us feedback after they called. The reason customers call 866-640-2273 is to reach the Equifax Cancellations department for problems like Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. As far as we can tell, Equifax has call center locations in India or Philippines and you can call during their open hours Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST. Equifax has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 866-640-2273 and ways to call or contact Equifax with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Equifax
Calling Equifax at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-640-2273. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Equifax Cancellations agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Equifax Once on the phone with Equifax's Cancellations department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Equifax in General
While 866-640-2273 is Equifax's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-846-5279 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Equifax help by calling them, is that other customers give their customer support at this number a 68% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.
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