Embassy Suites Customer Service

Phone Number & Contact Info

Embassy Suites's Best Phone Number

800-362-2779
Toll-free·Calls Customer Service·Most popular Embassy Suites number
Q:

How do I talk to a live human at Embassy Suites?

A:Press 0
Q:

Does Embassy Suites offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Embassy Suites Customer Phone Numbers

Reservations

800-560-7782
Toll-free · 24 hours, 7 days · Calling this Embassy Suites number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Embassy Suites phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Embassy Suites's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Embassy Suites by Hilton. How can I help? To book a new reservation, say new reservation or press one."
Excerpt from a call with Embassy Suites
Wednesday, February 21, 2024 8:28 AM

The first phone menu

"Thank you for calling Embassy Suites by Hilton. To enroll for Hilton honors, say enroll in honors or press five. If you have an upcoming reservation, you can say reconfirm, cancel, modify, ask a question, or press six. If you're calling about a previous stay, you can say things like copy of my hotel receipt, give feedback, or press seven. Otherwise, you can say I'm calling about something else or press eight.
How can I help? To book a new reservation, say new reservation or press one.
To retrieve your Hilton Honors number, say find Hilton Honors number or press two."
Excerpt from a call with Embassy Suites
Wednesday, February 21, 2024 8:28 AM

What are the hours and when should I call?

Embassy Suites operates the call center for this 800-362-2779 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Embassy Suites phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Embassy Suites staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Embassy Suites is Sunday. The most busy day to call is Monday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Embassy Suites

In summation, the best day to call Embassy Suites is Thursday.

Why Customers Call Embassy Suites

If you have time to do a bit of reading before you call Embassy Suites, we recommend you read over some of our problem-specific articles.

Are pets allowed at Embassy Suites?

No, pets are not allowed at Embassy Suites. We have a strict no-pet policy to ensure a comfortable and allergen-free environment for all our guests. We understand that pets are often considered part of the family, but we have made this decision based on the preferences and well-being of our guests, as well as maintaining the cleanliness and quality standards of our accommodations. However, service animals that are trained to perform specific tasks to assist individuals with disabilities are always welcome. Please contact our front desk for any further assistance regarding service animals or alternative pet accommodations nearby.

What are the amenities offered at Embassy Suites?

Embassy Suites offers a range of amenities to enhance guests' stay. Our spacious and well-designed two-room suites provide guests with the comfort and privacy they seek. Each suite features a separate living area and bedroom, complete with a flat-screen TV and a work desk. Complimentary cooked-to-order breakfast, a trademark of our brand, is made available to all guests every morning. In addition, our evening reception serves complimentary drinks and snacks, creating a warm and inviting atmosphere. Guests can also enjoy our indoor swimming pool, fitness center, and business center. For those traveling on business, we offer meeting rooms and conference spaces, equipped with the latest technology. Additionally, our on-site restaurants and room service ensure that guests can savor delicious meals without leaving the property. At Embassy Suites, we strive to provide a memorable and comfortable stay for all our guests through our extensive array of amenities.

Are there any restaurants or dining options at Embassy Suites?

Yes, Embassy Suites offers an array of dining options for guests to enjoy. Our on-site restaurant, [Name of the restaurant], serves delicious and diverse cuisines for breakfast, lunch, and dinner. With an emphasis on quality and taste, our menu features a wide range of dishes that cater to various dietary preferences. Additionally, guests can unwind and socialize at our full-service bar, offering an extensive selection of refreshing beverages, including handcrafted cocktails. For those who prefer the convenience of dining in their suites, room service is available, providing a tempting selection of meals and snacks. Whether you are craving a leisurely meal, a quick bite, or a cocktail, Embassy Suites ensures a delightful dining experience for every guest.

Top Embassy Suites customer service problems

Click the link above to get answers to just about any Embassy Suites customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Embassy Suites Customer Service Contacts

There are of course other ways to contact Embassy Suites customer service besides the phone. Below we list the best ones, by medium.

Embassy Suites Customer Help Desk / Web Support

help.hilton.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Embassy Suites customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Embassy Suites's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Embassy Suites agent. This phone number is Embassy Suites's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-2779 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Embassy Suites first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Embassy Suites has 2 phone numbers. It's not always clear what is the best way to talk to Embassy Suites representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Embassy Suites. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Embassy Suites. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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