Embassy Suites Customer Service Issues

I have attempted to contact Embassy Suites for three consecutive days using the listed number, [redacted]. Each call lasted 20-30 minutes without connecting to a representative. I discovered an alternate number, [redacted], but the automated message indicated a wait time of "OVER ONE HOUR." Utilizing their "call me" feature resulted in an immediate call back. However, after waiting on hold for 40 minutes with no response, I had to hang up. Multiple attempts to reach them via email were also unanswered. Despite filing a complaint online, I only received an automated email promising a response within three days. It seems that the information on your website may be misleading, as it claims a three-minute wait time for a human representative, which has not been my experience during these frustrating attempts to contact Embassy Suites.

It has been more than an hour since I requested some toilet paper and a fan due to the controlled A.C. settings in my room, which I prefer lower than 73. I expect better service as a customer to have control over the room temperature. After waiting for over an hour for an employee to deliver my requests, I had to go to the front desk myself, already needing a shower. The front desk attendant refused my request, saying I had to wait for the houseman to bring them. She didn't apologize, gave me an attitude, and told me to wait, which is frustrating after paying almost $[redacted] for a 2-day stay.

Hello, I am Louis Anthony Maye El. I am reaching out to inquire about conducting a "Consumer Credit Transaction" per 15 U.S.C. [redacted]. I am a creditor and the holder in due course, with a document signed by Secretary of State Anthony J. Blinken, granting me the "full faith and credit" of the United States. I am interested in utilizing my existing credits for an extended stay at one of your Raleigh/Durham, N.C. locations as I am relocating and need temporary accommodation while searching for a home. You can contact me via phone at [redacted] or email at [redacted] Thank you and God bless. Sincerely, Louis Anthony Maye El. P.S.: I will be arriving in North Carolina around June 30th. Thank you and God bless. L.A.M. El.

I have a reservation at the Embassy Suites by Hilton Los Angeles International Airport South for December 31 with confirmation number [redacted]. The reservation is under Linda or Leslie S. I am a Hilton Honors Gold member ([redacted]). I will be arriving from Tahiti French Polynesia on Delta Airlines flight [redacted] at 6:40 am on January 1st. I need to check-in on the 31st and ensure that my room will not be given away. Please avoid cancelling my reservation, as I used Chase Visa points to pay for it. If you need to contact me, please use [redacted] Thank you for your assistance. Linda M S. Owner, Shively Travel Consultants