EVA Air Customer Service

Phone Number & Contact Info

EVA Air's Best Phone Number

Toll-free·Calls Customer Service·Most popular EVA Air number

How do I talk to a live human at EVA Air?

A:Press 0

Does EVA Air offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EVA Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from EVA Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling EVA Airways. To talk to any invoice, please press one. To in card bills there, please visit our website, mobile app, or your travel agent. Thank you for calling EBA Airway. For promotional and discount fares, please log in to our website or contact your travel agent. To ensure a high standard of service, your call may be subject to random monitoring and recording. EBA Air may collect your personal data in this call. By proceeding with this call, you agree to our privacy policy. Which are available on our website. If you fully understand and agree to our privacy policy, please press one to continue. For up to date flight status, mileage inquiry, or purchase ticket, please visit our website or download our mobile app."
Excerpt from a call with EVA Air
Friday, January 5, 2024 2:13 PM

They may ask you to enter information with the dial pad

"For calling EBA Airways. To continue in English, please press one.
Your entry is incorrect or you did not take any action.
Please enter by the following instruction. Thank you for calling EBA Airways."
Excerpt from a call with EVA Air
Tuesday, May 21, 2024 2:07 AM

What are the hours and when should I call?

EVA Air operates the call center for this 800-695-1188 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 477 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EVA Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EVA Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EVA Air is Saturday. The most busy day to call is Friday, which averages 131% more phone calls by comparison. Again, this is based on a sample of 477 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call EVA Air

In summation, the best day to call EVA Air is Wednesday.

Why Customers Call EVA Air

If you have time to do a bit of reading before you call EVA Air, we recommend you read over some of our problem-specific articles.

Does EVA Air offer any assistance for passengers with disabilities?

Yes, EVA Air is committed to providing assistance for passengers with disabilities. We strive to make air travel accessible and comfortable for all individuals. We offer a range of services to accommodate passengers with disabilities, including wheelchair assistance, priority boarding, and assistance with navigating the airport. Passengers can request wheelchair assistance during booking or at least 48 hours before their flight. We also provide in-flight wheelchair assistance and priority disembarkation upon arrival. For visually impaired passengers, we allow guide dogs to travel in the cabin free of charge. Our dedicated staff is trained to assist passengers with disabilities throughout their journey to ensure a smooth and pleasant travel experience.

What is the baggage allowance for EVA Air?

EVA Air offers different baggage allowances depending on the travel class and destination. For Economy Class passengers on most routes, the standard baggage allowance is one piece of checked baggage weighing up to 23kg (50lbs), with maximum linear dimensions of 158cm (62in). Elite and super Elite members of the Infinity MileageLands program enjoy increased baggage allowances. Royal Laurel, Premium Laurel, and Business Class passengers are generally permitted two pieces of checked baggage, each weighing up to 32kg (70lbs). Passengers traveling to/from the Americas usually have more generous allowances, with Economy Class allowing two pieces weighing up to 23kg each, while Premium Laurel and Business Class travelers may carry two pieces of 32kg each. All passengers are also entitled to a cabin baggage allowance, typically one piece weighing up to 7kg (15lbs) in Economy Class and up to 10kg (22lbs) in Premium and Business Classes.

What are the available options for EVA Air's airport lounge access?

EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers, as well as Star Alliance Gold members, can enjoy complimentary access to EVA Air's luxurious lounges worldwide. These lounges provide a peaceful and relaxing environment with an array of amenities, including comfortable seating, free Wi-Fi, and delectable dining options. Passengers flying in other classes can purchase access to lounges at select airports, ensuring a comfortable wait before their flight. Additionally, EVA Air partners with various credit card companies, offering their cardholders access to specific lounges. With these options, EVA Air aims to cater to passengers' diverse needs and provide a seamless journey from start to finish.

Top EVA Air customer service problems

Click the link above to get answers to just about any EVA Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EVA Air, and their purpose. Are any of these similar to the reason you are trying to call?
Mismatched mileage on passport: "My mileage allowance isn't the same as on my passport when trying to book a flight."
- From a call lasting 5m 49s , Jun 7, 2024 5:44 PM
Seat upgrade inquiry: "I wanted to know how do I go about if possible, or available to upgrade my seats to Economy to premium economy."
- From a call lasting 33m 5s , May 14, 2024 10:45 PM
Travel regulations inquiry: "My fiance just learned that Chinese citizens might need a permit to go to Taiwan, even if it's just for a connecting flight."
- From a call lasting 7m 40s , Apr 23, 2024 11:10 PM
Inquiry about fare change: "I was booking, the basic economy wasn't available, so I had to choose the standard economy."
- From a call lasting 9m 28s , Mar 27, 2024 4:56 PM
Redeeming reward tickets: "I wanted to ask about redeeming reward tickets with points for a flight from Los Angeles to Tokyo in business class."
- From a call lasting 17m 5s , Feb 12, 2024 9:54 PM
Flight booking inquiry: "I was able to speak to Patty earlier, but I forgot to ask another question regarding our booking from O'Hare to Taipei with a stopover."
- From a call lasting 5m 5s , Feb 2, 2024 5:17 PM
Flight booking assistance: "Standard to post direct flight. If possible, available from O'Hare to Taipei, direct."
- From a call lasting 17m 21s , Feb 2, 2024 4:42 PM
Flight inquiry for two days: "I would like to get a quote for a flight from Taipei to Clark with a two-day stopover."
- From a call lasting 8m 56s , Feb 2, 2024 4:32 PM

More EVA Air Customer Service Contacts

There are of course other ways to contact EVA Air customer service besides the phone. Below we list the best ones, by medium.

EVA Air Customer Help Desk / Web Support

evaair.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- EVA Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is EVA Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EVA Air agent. This phone number is EVA Air's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-695-1188 include Lost Baggage, Special Request, Make a Booking, Cancel Booking, Missed Flight and other customer service issues. Rather than trying to call EVA Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EVA Air has 1 phone number. It's not always clear what is the best way to talk to EVA Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EVA Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EVA Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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