Health Net Customer Service

Phone Number & Contact Info

Health Net's Best Phone Number

Toll-free·Calls Customer Service·Most popular Health Net number

How do I talk to a live human at Health Net?

A:Press 1-4, then wait on the line until transferred to a representative.

Does Health Net offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Health Net Customer Phone Numbers

Provider Services

Toll-free · 24 hours, 7 days · Press three to speak to a customer service representative; there may be some wait time. · Mental health crisis, press star. Members, press 1. Providers, press 2. Enrollment info or help with application, press 3.

Group Plans

Toll-free · 24 hours, 7 days · Calling this Health Net number should go right to a real human being · Mental health crisis, press star. Members, press 1. Providers, press 2. Enrollment info or help with application, press 3.


Toll-free · 24 hours, 7 days · Dial 00. · Mental health crisis, press star. Members, press 1. Providers, press 2. Enrollment info or help with application, press 3.

Oregon Customer Service

Toll-free · 24 hours, 7 days · Washington state member claims · Mental health crisis, press star. Members, press 1. Providers, press 2. Enrollment info or help with application, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Health Net phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1-4, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Health Net phone system greets you: Current or new member, press 1. Provider, press 2. Broker, press 3. Purchasing a plan, press 4. Status of application, press 5. Or if you know the extension of the person you want to talk to, press it now.

What are the hours and when should I call?

Health Net operates the call center for this 800-839-2172 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,410 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Health Net phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Health Net staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Health Net is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 2,410 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Health Net

In summation, the best day to call Health Net is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Health Net staffs the call center well on Thursday.

Why Customers Call Health Net

If you have time to do a bit of reading before you call Health Net, we recommend you read over some of our problem-specific articles.

What health insurance plans does Health Net offer?

Health Net offers a range of health insurance plans to meet the diverse needs of individuals and families. Their offerings include individual and family plans, employer-sponsored plans, and Medicare Advantage plans. Individual and family plans are designed for those who do not have access to employer-sponsored coverage and provide a variety of options based on budget and coverage requirements. Employer-sponsored plans cater to businesses of all sizes and offer comprehensive benefits, including medical, dental, and vision coverage. Health Net's Medicare Advantage plans are tailored for individuals aged 65 and older who are eligible for Medicare benefits, providing additional coverage for prescription drugs and additional services not covered by Original Medicare. With these various plan options, Health Net aims to provide comprehensive and flexible coverage for everyone's unique health insurance needs.

What is the coverage for mental health services under Health Net?

Health Net provides comprehensive coverage for mental health services. Our plans typically include benefits for outpatient therapy visits, both individual and group sessions. Additionally, our coverage extends to psychiatric evaluations and medication management. Inpatient psychiatric services are also covered for acute mental health conditions, ensuring individuals receive the necessary care and treatment within a hospital setting. Health Net recognizes the importance of mental health and strives to offer a range of options to address different needs. Depending on the plan, coverage may vary, so it is essential to review the specific details of your policy or contact our customer service for more information. We are committed to supporting the mental well-being of our members and helping them access the care they need.

Does Health Net provide coverage for preventive care services?

Yes, Health Net does provide coverage for preventive care services. Preventive care is an essential component of maintaining good health and preventing the onset of chronic diseases. Health Net understands the importance of preventive measures and therefore offers coverage for a wide range of preventive care services. This includes routine screenings, vaccinations, and annual check-ups. By covering these services, Health Net aims to encourage its members to take proactive steps towards their well-being and catch potential health issues early on, when they are easier and less costly to treat. Preventive care coverage is part of Health Net's commitment to promoting a healthier lifestyle and ensuring that its members have access to the preventive care services they need.

Top Health Net customer service problems

Click the link above to get answers to just about any Health Net customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Health Net Customer Service Contacts

There are of course other ways to contact Health Net customer service besides the phone. Below we list the best ones, by medium.

Health Net Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Health Net customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Health Net's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Health Net agent. This phone number is Health Net's best phone number because 14,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-839-2172 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Health Net first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Health Net has 5 phone numbers. It's not always clear what is the best way to talk to Health Net representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Health Net. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Health Net. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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