EVA Air Customer Service Issues

I recently purchased a flight through the Eva Air website and now I need to cancel it to receive a refund. Despite successfully canceling the booking through my Eva Air account after providing my contact information and email, I encountered an issue when trying to request a refund. The system did not automatically initiate the refund process, requiring me to fill out a separate form for the refund request. However, when I entered my ticket number on the form, it was not accepted or recognized by the system. I have attempted to contact Eva Air customer service multiple times but all the phone lines are consistently busy, leading to a disconnect after the voicemail message. It's crucial that I reach someone at Eva Air within the 24-hour refund eligibility period. Given the difficulty in getting through to customer service, I am concerned about meeting this deadline. Your assistance in this matter would be greatly appreciated.

I transferred points from my Citibank ThankYou Points account to Eva Air on June 20th. Here is a copy of the transaction and the order number: Points Transfer to: ThankYou® Points Transferred to: EVA Air for [redacted],[redacted] points Order ID: [redacted]93 The points never appeared in my Eva account. When I spoke with Citibank ThankYou Points, they said it was transferred to the wrong EVA Air account. They could not provide me with the account number to which it was transferred, but verified that the account number I provided for EVA was incorrect. My account number is [redacted] for Arthur Reichman, born on 01/16/[redacted]. It seems I may have previously created an account with EVA using my nickname, Zach Reichman, which might have a different EVA Air membership number. Perhaps the miles are in that account, but I cannot access it. Please advise. In the meantime, I am unable to book my travel with EVA due to the loss of [redacted],[redacted] miles.

I am currently in the process of booking a flight from Manila to San Francisco. I plan to use my aunt's credit card for payment. Unfortunately, I came across a clause stating that either myself or a travel companion must be the credit card holder and present the card during check-in. Since I will not have access to the card, I'm seeking guidance on how to proceed. I attempted to review the "Payment by Non-Passengers" information but found it lacking in providing a solution for my situation.

Hello, I'm interested in upgrading my flight reservation. I've been trying to contact customer service all morning with no success. My booking code is 3MMKVD for a flight from ORD to TPE on 7/15. I want to inquire about the costs of upgrading to business class or premium economy without bidding. Additionally, I prefer an aisle seat in premium economy if possible. Thank you, Juliana.

Hello, I am inquiring about a flight booked through trip.com for 2 passengers from Bali to Munich with a layover in Taipei. The Airline reference code is 6RZ7BS. Unfortunately, one of the passengers is no longer able to use the ticket, but we have a replacement in mind. Is it possible to update the passenger details for the ticket? We understand there may be restrictions, but we are willing to pay any necessary fees for this change. Thank you.

I have purchased business class tickets from Eva Airways. I recently received a notice about flight changes and tried to manage my tickets online, but encountered an error message advising to contact the reservation and ticketing staff directly. I have been attempting to reach the Toronto and Vancouver offices without success, facing busy phone lines and no response to emails. As I am based in Toronto and require assistance with my booking, I am in need of alternative contact information. I hope to resolve this issue promptly, especially given the premium nature of my Business Class tickets. Any guidance on how to proceed, whether through email or a reliable phone number, would be greatly appreciated. Thank you.

My confirmation number is 6EWUCU, and my name is T. Pologa. I reserved seats for 6 adults initially with United Airlines from Phoenix to Los Angeles. Due to a schedule change, our connection to the EVA flight is now impossible as it's a 45-minute connection in different terminals. I contacted United Airlines to address the issue, and they proposed an alternative route. They suggested flying on November 16 at 8:53pm from Phoenix, arriving in San Francisco at 10:00pm. Then proceeding on an EVA flight at 11:25pm to Taipei, reaching at 5:45am. Subsequently, departing from Taipei at 7:40am, arriving in Singapore at 12:10pm. Please assist in rebooking us for this flight in Premium Economy swiftly to ensure smooth connections. Kindly send the new tickets to [redacted] or contact me at [redacted] to rectify this timing dilemma on the current tickets. Thank you, T. Pologa

Upon arriving in Manila, I discovered that my luggage was missing its padlock, and it ended up being significantly lighter than when I last saw it. After filing a report at the NAIA Terminal 3, I was directed to submit a complaint online through the website. I have evidence that my suitcase was tampered with and some items are missing. I kindly request a review of the CCTV footage from the plane journey until its arrival in Manila, Philippines.

I need assistance with my unused round-trip return ticket #[redacted][redacted] from Bangkok to LAX on April 5, [redacted], booked via Vacations by Marriott with Booking #2Q74UN and Itinerary [redacted][redacted] under the name of Lesley Wilson-Webber. My name is Myra Skidmore, and I could not use the original return ticket due to testing positive for COVID-19 in Ho Chi Minh City while on a trip with a cruise ship. Consequently, I flew back to LAX ahead of schedule on EVA Air flight BR0068, Seat 21H on March 27, [redacted]. I have learned that my companion, Lesley Wilson-Webber, did not reach out about the unused ticket in April as assumed and am now seeking information on obtaining a refund for the unused ticket and a letter for the Tin Leg Travel Insurance Company confirming no refund has been issued.

I flew on Eva Flight BR26 from Taiwan to Seattle, WA on July 14. I left my grey MLVOC neck pillow in a black silken bag with a drawstring on the plane. I hope it can be found in Lost & Found. I would appreciate it if someone could reach out to me regarding my lost item. Thank you. -Tomas

Hello, I am reaching out regarding the reservation for my parents, Antonio Jr. M. and Maria D. M., with EVA Air made through Budgetair. The e-ticket number is [redacted][redacted], for a flight from Toronto to Clark on August 10, [redacted]. I contacted Budgetair to discuss canceling the trip due to flight changes, as my parents are concerned about a layover in Taiwan given the current safety situation. I was informed about an airline cancellation penalty of PHP24,[redacted] per passenger, which amounts to over [redacted] USD per person. This penalty seems excessive compared to others I have encountered. Is there any possibility of reducing this cost? Thank you.

Hello, I need to report that my identity was stolen by individuals who pretended to be Xfinity Tech service representatives, gaining access to my laptop. They were able to view sensitive information on my laptop, including my booked flights with Eva Air through Travelocity. Among the stolen details are my passport ID and SSS#. I kindly request that Eva Air remain vigilant regarding check-ins under my name for flights starting on January 1, [redacted], to Cebu, Philippines, and on the 18th to Auckland, New Zealand for both myself and my husband. I have already reported this incident to the FTC, other government agencies, and the Internet Crime Report Center. Your attention to this issue is greatly appreciated. For further communication, please reach out to me via email. Thank you. Regina C.

I have sent an email to inquire about the status of my lost baggage. Our booking reference is 4K8GB8. I, Thi Trang Vu, and my child Phuoc Minh Hoang traveled from Ho Chi Minh City to Amsterdam, with a layover in Bangkok, on Tuesday, August 15th, [redacted]. The flights were with Bamboo Airways on August 15th (QHO325) and EVA Air BR0075 from BKK to AMS on the same day. Out of the 4 bags we checked, one bag, a yellow one (as shown in the attached picture) with the number [redacted], was lost during the journey. I reported the missing bag upon arrival at Schiphol Airport in Amsterdam following the staff's instructions. I filled out the required report using my details since the bag belongs to my 2-year-old child. It has been 3 days since I filed the report, but I have not received any updates. Despite my efforts to contact Eva Air's office and Swissport, the lack of the Amsterdam report reference number is causing issues in tracking the bag. I have provided all relevant information, including flight details, bag numbers, passenger names, and flight date. I kindly request urgent assistance with locating the lost bag. Should the bag be found, please send it to Heuvelakker 14, 5625VP, Eindhoven, The Netherlands. Contact number: [redacted].

Connection Issue at YVR Airport. I took a flight from Taipei to Vancouver YVR Airport via EVA Air, connecting to Calgary YYC with Air Canada. Landing at YVR on August 25 at 8:05 pm, I discovered I needed to clear customs, check luggage, and catch my connecting flight boarding at 8:50 pm. By the time I reached the bag drop at 9:00 pm, they said it was too late to check-in our 8 bags. Consequently, we had to reschedule our flight for August 26 at 7:30 pm, leaving us with a nearly 22-hour delay.

I am writing about an existing order. I booked round-trip tickets with Eva through Budgetair from LAX to Shanghai China with a layover at Taipei Airport from 8/11 to 8/31. On the day of my return, I couldn't board the plane due to political policies between China and Taipei. I was stranded at Shanghai Pudong Airport (PVG) with no assistance as Eva ticket stations were closed. I managed to speak with a worker. My husband, a US citizen, was not affected by the new policy. To catch my LAX flight, I had to purchase a new ticket same-day, but all were sold out at PVG, forcing me to take a taxi to Hong Qiao Airport in Shanghai. I attempted to cancel with Budgetair via email due to time zone differences. Upon returning to the US, Budgetair informed me of a $[redacted] "no show" charge. I've been trying to reach Eva since 9/1/[redacted] without success. I urgently need to resolve this issue with the airline.

Due to my mother's age and serious medical condition, we had to cancel our flights booked through a travel agency. I informed EVA of the cancellation on Sept. 6, '23, following their advice to coordinate the refund with the agency. The total refund requested is $4,[redacted]. However, the travel agency indicated that EVA Airways only issues full refunds to passengers admitted to the hospital, a policy previously unknown to me. Please provide guidance on the refund resolution. Thank you for your prompt attention to this matter. Best regards, T.C., Passenger's ticket #[redacted][redacted] W.C., (Mother) Passenger's ticket #[redacted][redacted] EVA Confirmation #3RFGMU

Hello, I am Gary Luk writing on behalf of my Aunt Ms. Kai Ion Ung and her husband, Mr. Yudthana Booncharoensuk. I am reaching out to address a medical emergency concerning Ms. Ung, and to discuss options for rescheduling their flight or receiving a refund/voucher for a future journey with EVA Air. Their EVA Airways Confirmation Code is 39EA98, and their intended trip was from Vancouver to Hong Kong via Taipei on October 2, [redacted], with a return on December 5, [redacted]. Sadly, Ms. Ung experienced a medical crisis on August 8, [redacted], which required hospitalization and surgery the following day. She is presently undergoing rehabilitation in Vancouver, BC, with medical documentation confirming her inability to travel to Hong Kong in October [redacted]. Mr. Booncharoensuk will be supporting her during this period, and they are uncertain about new travel dates to Hong Kong. For any further inquiries, do not hesitate to contact me. Thank you, Gary Luk

I am Gary Luk, contacting on behalf of my aunt Ms. Kai Ion Ung and her husband, Mr. Yudthana Booncharoensuk. I am reaching out regarding a medical emergency involving Ms. Kai Ion Ung that prevents her from traveling as planned. They hold a booking with EVA Airways from Vancouver to Hong Kong via Taipei on Oct **, ****, and return on Dec **, ****. Unfortunately, due to Ms. Ung's medical crisis and subsequent surgery, they are unable to make the trip. Ms. Ung is currently undergoing rehabilitation in Vancouver, BC, and is unable to travel. Mr. Booncharoensuk must stay by her side during this time, making it challenging to reschedule their travel plans. They are requesting assistance with rebooking the flights or receiving a full refund for future travel with EVA airline. Further details and medical reports can be provided if needed. Thank you for your understanding. Please contact me for any additional information. Sincerely, Gary Luk.

I have a booking with EVA Air for a flight from LA to Vietnam and back. My wife and I are traveling with our 9-month-old baby girl and we are hoping that the airline can provide a seat for her with no seats in front for extra space. We haven't been able to reach EVA Air via phone as the lines are consistently busy. We are reaching out through this forum in hopes of finding a solution. Your assistance would be greatly appreciated. Thank you.

I need assistance upgrading my flight from Seattle to Taipei on November 3, [redacted]. My confirmation number is 4PIR7E, and I made the booking through United Airlines. I have been unsuccessful in reaching customer service as the line gets disconnected due to high call volumes. Please advise on how to proceed with the booking. For my Evergreen Club membership, my number is [redacted]GC; however, I am unable to log in online. Initially, the system did not recognize my account, but when attempting to re-register, it claims the account already exists. These issues have hindered my ability to book with EVA online.