EVA Air Customer Service Issues

My friend was not allowed to board her flight in Bangkok even though she had no visa and was transiting from MKK to Vienna through BKK. Immigration was going to let her go, but the airline refused. She was only staying in Bangkok for 6-8 hours, less than 24 hours. Eva Air would not let her proceed to the other airport as she lacked a valid visa. Immigration released her, but when they contacted Eva Air, she was denied boarding, so Immigration prevented her from leaving.

I have been trying to reach EVA Air customer service without success. Despite multiple attempts, all I received was a busy tone followed by being disconnected. It would be beneficial for EVA customer service to offer a callback option for customers waiting in line. My current issue, attempting to upgrade my ticket, remains unresolved. Even the online chat directed me back to the same customer service number for assistance.

After three days of unsuccessful attempts to reach EVA, I was finally able to leave my number for a call back. They did call back and resolved my issue, although it did disrupt a meeting. Grateful for the assistance in the end.

I urgently need assistance for my upcoming travel from Manila (MNL) to Indianapolis (IND) with a layover in Taipei (TPE) and Seattle (SEA). My Air Asia flight Z2 [redacted] is delayed and now scheduled to depart at 15:45 instead of the original time of 13:40. This delay may cause me to arrive in Manila around 17:15. I kindly request additional support to reach the gate for my connecting flight BR278, departing at 18:45. I have two checked bags with AirAsia that I must retrieve before boarding EVA Airlines. At present, I have not obtained the boarding pass for BR278. Thank you in advance for your assistance.

I reserved a flight for my daughter to Singapore leaving in December [redacted] from SFO. Recently, she received a new passport. When I made the booking, I inputted her old passport number. Now, I am attempting to contact EVA Air to update the passport number in her reservation. Despite calling 1 [redacted] for the past two days, I keep receiving a message to try again. Is there an alternative contact number that EVA Air is more responsive on?

I wanted to share my recent experience flying with EVA on September 26, [redacted]. My flight was BR 62 from Taipei to Seattle departing at 11:40 pm. I had seat 45H. Despite missing the first meal because I was asleep and noticing a reminder sticker about it, I didn't feel hungry and didn't inquire. When the second meal service came with a choice between Chinese porridge and Western pasta, I opted for the porridge as I don't eat pasta. Unfortunately, I was told they only had pasta left, so I returned it, explaining my dietary preference. The crew apologized and took the plate without further assistance. I've had better service with Japan Airlines on flights to Seattle, where they offered alternative food options even if limited. I flew EVA due to a friend's recommendation but hope for better service on my return trip from Seattle to Taipei. Thank you.

I am currently traveling and unable to contact EVA Air's customer service by phone. Unfortunately, EVA Air does not provide an email service for customer support, which is why I am reaching out here. I need assistance with the changes that my wife and I made to our flights purchased in May, June, and July of this year. Initially, we bought tickets (confirmation 5CSQ5X) for a roundtrip from IAH to TPE, then BKK to RGN, with the first segments being used on June 19, [redacted]. The return leg is scheduled for November 22, [redacted]. We want to modify the return segment from RGN to BKK, then TPE, and finally IAH, changing the date to February 1, [redacted]. I am having trouble locating my booking under the name DavidScott H., particularly for this return portion. I have come across email correspondence regarding ticket changes but am unsure which booking it pertains to. I have made adjustments to our travel plans lately but do not wish to cancel the mentioned itinerary; instead, I would like to alter it. While I have found my wife's itinerary under Yolanda M., mine seems to be missing. Could you please provide me with information on my bookings in [redacted] and their current status? Thank you.

In May/June [redacted], I had to make significant changes to my travel plans which led to the cancellation of a one-night reservation at Marriott Houston Airport. Despite canceling three weeks before my stay and within 48 hours of booking, Marriott has refused to issue a refund. As a long-time loyal Bonvoy member, I am disappointed by this decision. It is unfair to deny a refund for a cancellation made well in advance. I have been unable to reach Marriott Hotel IAH directly via email for assistance or to contact Bonvoy. Being located outside the U.S., I am unable to call the hotel, which adds to my frustration. David H.

My father-in-law is currently in the Philippines with my wife, and they initially had different return flight dates. However, he now wishes to return early with my wife. Ticket # [redacted][redacted] (Godifrido G.) had an original return date of October 13th. Now, they need to change the return flight to October 6th on BR [redacted] / BR 52 to Houston, Texas. As my father-in-law is elderly, he prefers not to travel alone at this time. He will be accompanied by my wife, Milagros Ong Hoffman, who is already scheduled to return on the 6th. Please assist me with this change. Thank you. - Mark

Upon returning to Brisbane from Malpensa and Taipei with EVA Air, I discovered my new bag was ripped on the carousel. Menzies Aviation Baggage Service desk quickly determined it was damaged by their baggage machines and needs replacement. However, EVA Brisbane denied responsibility via email, suggesting I damaged it or it was overpacked or used. They offered a mere $35 as goodwill. Seeking further assistance, I requested escalation to senior EVA staff in Australia with no response. Even contacting the Sydney office redirected me back to Brisbane. My attempts for resolution through email have been consistently ignored. In frustration, I've written a detailed account to EVA HQ in Taipei but lack the appropriate email address for Customer Service.

I used my credit card to book a flight for my aunt with EVA Airlines. The airline requires the passenger to have the credit card used for booking during check-in. However, I won't be present during check-in with my aunt and need to find a way to authorize her without needing my credit card. Here are the booking details: Passenger 1: Name: T.T. Nguyen Document: [redacted][redacted] Passenger 2: Name: S.H. Nguyen Document: [redacted][redacted] Airline confirmation number: EVA Air 6ZSCCI

Hello, I am writing to share my recent experience with booking a round trip ticket to Ho Chi Minh City through Expedia for Eva Airlines. Upon checking in at the Eva counter, I encountered issues because the name on my passport did not match the name on the ticket. Eva Air at San Francisco charged me $[redacted] to rectify the discrepancy. I am concerned and want to ensure that the name on my ticket matches my passport to avoid any further issues when I return to the US. The correction was made from Thomas Lam to Thong Hong Lam for my travel information on October 5, [redacted], at SFO. Ticket number: [redacted][redacted] Itinerary number: [redacted][redacted] Thank you.

I purchased a ticket through Vayama and requested a refund on July 20th. Vayama informed me that their part of the process is complete, and now it's in the hands of the airline, EVA AIR, to refund the credit card used for payment. It has been 12 weeks since this process began, and I have yet to receive my refund. I am following up to check on the status of this refund request. The PNR for this ticket is 2D9RRR. Thank you for your assistance. M. Quintana

Subject: EVA Air Flight Inquiry I have some questions regarding my upcoming EVA Air flights with Confirmation Number: 3FSOO5: 1. Is there sufficient time for a connection flight if I arrive in Taipei (TPE) at 5:50 AM and depart for Hong Kong at 7:00 AM, considering the layover is only one hour and 10 minutes? 2. How can I arrange for a wheelchair to be available at the Taipei airport for a passenger with a foot issue? 3. Am I able to reserve seats during online check-in for my flight? Thank you for your assistance.

I am attempting to add two middle names to my flight reservation with EVA Airways from YVR to BKK. I have attempted to contact them through Expedia, my booking agent, without any luck. Expedia has reached out via email and various phone numbers with no success, and I am facing the same issue. I am wondering if it is possible to add the middle names at the airport gate? Alternatively, is there a customer service number that is operational on weekends? Thank you, C.

Urgent help needed! I am Li Yifei (LEEYIFEI), and today, on November 7th, I flew with EVA Air on flight BR712 from Taipei Taoyuan to Shanghai Pudong. My seat was 52K, and I accidentally left my blue-gray DELL laptop in the seat pocket. I am quite worried as I am unable to reach the airline staff. If found, kindly handle it with care as it is wrapped in protective materials. I will be traveling back to Taipei Taoyuan from Shanghai Pudong on Friday via the 13:15 flight BR711. Could you please inform me if I can retrieve my laptop at Shanghai Pudong Airport or Taipei Taoyuan Airport? Kindly reach out to me through WeChat: ifeilee, or contact my friend Ms. Lin in Taipei at [redacted]. Your assistance is greatly appreciated.

My ticket details on Expedia (Receipt Confirmation & Itinerary) show my name correctly for Booking #: 45QYTX as Richard Andrew Parkany, matching my passport. However, upon checking in online with EVA, I found that my name was listed as Parkany, Richardandrew, combining my Given and Middle Names together. I hope this won't cause any issues when I reach Chiang Mai airport for boarding. I would appreciate prompt assistance. My flight is scheduled to depart at 11:45 am on the 19th of December, [redacted].

Dear Eva Airlines, I am writing to inquire whether I need to update my passport information for an upcoming trip. I live in Hungary and will be flying from Vienna to Bangkok. I recently obtained a new passport and contacted your customer service in Hungary to update my information. They informed me that since my passport details are not on my reservation, it is unnecessary to update them. However, this contradicts my experience when booking the ticket and entering my passport information. Please confirm if it is indeed not required to update my new passport details as per the advice from your Budapest office. Thank you, B. Gutman I am experiencing issues with submitting my email address through your system. It is [redacted] My contact number is +[redacted]9.