How Do I Change or Cancel My Flight with EVA Air?

Do you need to make any changes to your flight with EVA Air? Having to change or cancel your flight can be a huge inconvenience especially if you were looking forward to your vacation. EVA Air makes the process easy.

The system allows modifications to your ticket from three to seven hours to 360 days before the date of departure. The modifications usually apply to all passengers under the same booking.

You must contact the EVA Air reservation center for online and mobile transactions that meet the following conditions;

1. Your booking includes special requests that may need to be processed by the EVA Air reservation center. Some of the requests include; pet transportation, certain medical needs, and cabin-seat baggage.

2. You purchased the transaction on multi-city/stopovers channel

3. You have an award-upgraded ticket

4. You want to change to a city that is different from the one on your original ticket

5. Your booking includes extra service payments like prepaid Wi-Fi and pre-purchased baggage

6. The booking record is not the original booking of your ticket

7. The number of passengers is not the same as that on your original booking record

8. You have previously modified your ticket manually

9. Your booking has more than nine passengers

The Change/ Cancel Flights Option on the Website or App

You can use this feature to change tickets that you bought on the mobile app or website. If you make a change to your flight, your special requests will be changed. If you wish to maintain your special request, you must make a new request online.

Canceling Your EVA Air Flight

EVA Air supports all tickets except those that were purchased and refunded through the website. If you want to get a refund for Award tickets, you must seek the help of EVA local ticketing offices. Once you cancel your flight and request for a refund, it will be processed immediately. You should receive a statement listing a refund in a few weeks but it may take up to two months.

If your ticket is eligible for a refund, optional products and services that you purchased on the website or EVA ticketing office by your credit card will be refunded within seven business days. The amount will be refunded to your credit card.

If you don't show up without canceling your ticket, you will not pay any cancellation fees. Your seat will simply be allocated to a different person but the entire cost of your ticket will go to waste. That would be a lot of money to lose. If you show up later with an excuse, the airline may be unable to help you at that point.

If you are unable to cancel or change your flight booking on the website or mobile app, you should contact the customer support team.

The best way to get help from EVA Air is through their help desk. It has plenty of tips and reminders that may help you reach the customer support team or ticket office fast. If you cannot find information that works for you, you may start a new conversation. You will get advice from other EVA Air customers based on their experiences.

Another way to contact them is on the phone. You will be connected with an agent in an average of four minutes. When speaking to the representative, explain that you would like to cancel or change your flight and give them any details that they may need. The customer support team is available 24/7. You may not get support through email, Live Chat, or their social media sites.