EVA Air Customer FAQ

To receive wheelchair assistance upon disembarkation in Taipei, it is essential to inform EVA Air in advance of your need for assistance. This can be done during the booking process or by notifying the airport staff upon arrival. Once you arrive, the ground staff will be there to help you navigate through the airport to your connecting flight to Thailand.

To correct your suffix and include it in your first name on your flight ticket, you will need to contact EVA Air’s customer service directly. Their representative will assist you in amending your ticket details accordingly.

Typically, it is required for each passenger to check in individually for security and verification purposes. However, for online check-in, the person who completes the process can often check in multiple passengers at once as long as they’re in the same booking. It may be different at the airport, and it also depends on the regulations of the flight's destination country. Therefore, it is truly best if all passengers are present during check-in, especially for international flights.

Yes, EVA Air has a Fly Now Pay Later program. This program allows you to book your flight now and make installment payments over time. The length and terms of the installment plan will depend on the service of the financial institution provided. It's designed to make traveling more affordable and convenient. It's important to understand the terms and conditions before choosing this payment option, as interest or other charges may apply. It's also worth noting that this service is subject to availability and may not be available in all regions or for all flights.

EVA Air doesn't offer a specific credit card. However, you can utilize any major credit card to book your flights to the Philippines on their website, through a travel agency, or via their app. If you're looking to earn rewards from flying with EVA Air, you may want to explore their partnership programs like the Infinity MileageLands program. Through this program, you can accrue miles from EVA Air flights, which can then be redeemed for flight discounts, seat upgrades, and other perks.