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Neiman Marcus Customer FAQ

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What is Neiman Marcus's Phone Number?

The question we are asked most often is about how to talk to Neiman Marcus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Neiman Marcus Customer Questions

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Order Tracking and Changes

How can I track my order?

To track an order from Neiman Marcus, customers can check the order tracking section on the official website or refer to the...
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Can I cancel or change my order after it has been placed?

Neiman Marcus generally permits order cancellations or modifications, but this relies on the order status and timing. Changes...
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Store Information

Where are Neiman Marcus stores located?

Neiman Marcus operates in several major U.S. cities, including Dallas, Beverly Hills, New York City, and Houston, catering to...
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What are the store hours for Neiman Marcus?

Store hours at Neiman Marcus can differ by location, generally opening around 10:00 AM and closing between 7:00 PM and 9:00 PM...
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Products and Services

What types of products does Neiman Marcus sell?

Neiman Marcus presents a broad selection of luxury items, with a strong emphasis on designer apparel for men and women, as well...
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Do you offer personal shopping services?

Neiman Marcus offers personal shopping services to enhance customer experiences, providing tailored assistance from expert...
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Do you offer alterations or tailoring services?

Neiman Marcus provides alterations and tailoring services to ensure clothing fits perfectly. These services, which cover...
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Shipping and Returns

Do you offer international shipping?

Neiman Marcus does provide international shipping to various countries, but not all items qualify for this option, and...
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What is your return policy?

Neiman Marcus has a clear return policy allowing returns within thirty days for a full refund, provided items are unworn,...
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Can I return items bought online to a store location?

Yes, items bought online from Neiman Marcus can often be returned at a store. It is recommended to have the original packaging...
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Is there a price matching policy for Neiman Marcus products?

Neiman Marcus does not have a formal price matching policy, focusing instead on delivering high-quality luxury products. Price...
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Gift Cards and Rewards

Are gift cards available for purchase?

Neiman Marcus sells gift cards in various denominations, available both online and in physical or electronic forms. Electronic...
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Do you offer any rewards or loyalty programs?

Neiman Marcus has a rewards program called The Neiman Marcus InCircle, which lets members earn points on purchases for...
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How do I use my Neiman Marcus gift card?

Using a Neiman Marcus gift card is straightforward. In-store, show the card to the associate at checkout for them to process...
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Customer Assistance

What kind of customer service assistance is available?

Neiman Marcus provides various customer service options to assist shoppers with their needs, including order inquiries, product...
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How can I sign up for Neiman Marcus newsletters or alerts?

To subscribe to newsletters or alerts from Neiman Marcus, individuals should visit their website, where they can enter their...
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Privacy and Events

What is Neiman Marcus' privacy policy regarding customer data?

Neiman Marcus prioritizes customer privacy through a policy that details how personal information is collected, utilized, and...
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Are there any exclusive events for Neiman Marcus members?

Neiman Marcus provides various exclusive events for its loyalty program members, such as private shopping, early sale access,...
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We look to the Neiman Marcus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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