What is your return policy?

Our return policy at Neiman Marcus allows customers to return most merchandise within 30 days of purchase for a full refund or exchange. The item should be in its original condition with tags and packaging intact. Certain restrictions apply to select items such as cosmetics, swimwear, final sale products, and personalized or monogrammed items. However, these exceptions are clearly mentioned on the product page or receipt. The return process can be initiated through our website or by visiting one of our store locations. Online purchases can be returned via mail or in-store. In case of damaged or defective items, please contact our customer service for assistance. Please note that returns made without a receipt may receive store credit for the lowest selling price. Overall, we strive to ensure a hassle-free and flexible return experience for our valued customers.