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DocuSign Customer Service

Phone Number & Contact Info

DocuSign's Best Phone Number

866-219-4318
Toll-free·Calls Customer Service·Most popular DocuSign number
Q:

How do I talk to a live human at DocuSign?

A:Calling this DocuSign number should go right to a real human being
Q:

Does DocuSign offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this DocuSign phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this DocuSign number should go right to a real human being
Below are some clips we've found from DocuSign's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling DocuSign. With fast, secure digital agreements and approvals, you could do business anywhere. If you're looking to get more information about making a purchase, press one for sales. If you're looking for help with this call will be recorded for quality and training purposes. If you do not want this call recorded, please press two."
Excerpt from a call with DocuSign
Wednesday, February 28, 2024 2:46 PM

The first phone menu

"Thank you for calling DocuSign.
If you're looking to get more information about making a purchase, press one for sales.
If you're looking for help with billing, logging in, or assistance with an existing account, press two for support."
Excerpt from a call with DocuSign
Thursday, May 9, 2024 3:14 AM

After you press 2

"Welcome to DocuSign support.
If you have an open case, press one.
If you are calling about a new issue, press two."
Excerpt from a call with DocuSign
Thursday, May 9, 2024 3:14 AM
In fact, much of this information on this page is superfluous because this DocuSign phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

DocuSign operates the call center for this 866-219-4318 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 377 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DocuSign phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DocuSign staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call DocuSign is Friday. The most busy day to call is Monday. Again, this is based on a sample of 377 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call DocuSign

In summation, the best day to call DocuSign is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DocuSign staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call DocuSign

If you have time to do a bit of reading before you call DocuSign, we recommend you read over some of our problem-specific articles.

What file formats does DocuSign support?

DocuSign supports a wide range of file formats to ensure seamless document management. The platform is capable of processing files in popular formats such as Microsoft Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), and PDF. Additionally, DocuSign also accepts files in common image formats like JPEG, PNG, and TIFF. This versatility allows users to easily upload and work with their preferred file types. Whether it's contracts, agreements, invoices, or any other document, DocuSign's comprehensive support for various formats ensures efficient and convenient handling of files throughout the signing and workflow processes. Users can simply upload their files in their preferred formats and proceed with electronically signing, sending, and managing documents with confidence and ease.

Can I use DocuSign on my mobile device?

Yes, DocuSign can be easily accessed and utilized on mobile devices. The DocuSign mobile app is available for both iOS and Android platforms, allowing users to sign, send, and manage documents anytime, anywhere. The app provides a seamless and user-friendly experience, enabling users to access their documents, review and sign them electronically, and send them for signature as well. It also supports a variety of file formats, such as PDF, Word, Excel, and more, making it convenient for users to work with any type of document. With the mobile app, users have the flexibility to complete their document workflows on the go, ensuring efficiency and productivity in their business processes.

Can I store my documents securely on DocuSign?

Yes, you can store your documents securely on DocuSign. DocuSign employs industry-leading security measures to ensure the safety and protection of your documents. All files are encrypted using advanced encryption algorithms both in transit and at rest. Additionally, DocuSign adheres to stringent security protocols and undergoes regular external security audits and assessments to maintain the highest level of data protection. Your documents are stored in data centers that are highly secure and compliant with world-class security standards. With these robust security measures in place, you can have peace of mind knowing that your documents are stored securely and can only be accessed by authorized individuals.

Top DocuSign customer service problems

Click the link above to get answers to just about any DocuSign customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DocuSign, and their purpose. Are any of these similar to the reason you are trying to call?
No specific purpose: ""
- From a call lasting 7m 9s , May 9, 2024 3:14 AM
Sending multiple signers: "We would like to ask how it's possible to send a document that can be signed by four person one at a in just one time."
- From a call lasting 21m 14s , Feb 21, 2024 4:29 PM

More DocuSign Customer Service Contacts

There are of course other ways to contact DocuSign customer service besides the phone. Below we list the best ones, by medium.

DocuSign Customer Email Addresses

support@docusign.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DocuSign will reply our your email.

DocuSign Customer Help Desk / Web Support

community.docusign.com - Customer Service
The DocuSign Community is a peer-to-peer and direct support channel for people using DocuSign.
As a last, sometimes only, resort- DocuSign customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is DocuSign's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DocuSign agent. This phone number is DocuSign's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-219-4318 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call DocuSign first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, DocuSign has 1 phone number. It's not always clear what is the best way to talk to DocuSign representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for DocuSign. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DocuSign. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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