Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DocuSign will reply our your email.
The DocuSign Community is a peer-to-peer and direct support channel for people using DocuSign.
24 hours, 7 days
As a last, sometimes only, resort- DocuSign customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with DocuSign?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with DocuSign, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any DocuSign customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Can I get a real live person at this phone number?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DocuSign below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
Even though this DocuSign number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Directs you to their online help center
Below are some clips we've found from DocuSign's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DocuSign. With fast, secure digital agreements and approvals, you could do business anywhere.
If you're looking to get more information about making a purchase, press one for sales.
If you're looking for help with this call will be recorded for quality and training purposes.
If you do not want this call recorded, please press two."
Excerpt from a call with DocuSign
Wednesday, February 28, 2024 2:46 PM
The first phone menu
"Thank you for calling DocuSign.
If you're looking to get more information about making a purchase, press one for sales.
If you're looking for help with billing, logging in, or assistance with an existing account, press two for support."
Excerpt from a call with DocuSign
Thursday, May 9, 2024 3:14 AM
After you press 2
"Welcome to DocuSign support.
If you have an open case, press one.
If you are calling about a new issue, press two."
Excerpt from a call with DocuSign
Thursday, May 9, 2024 3:14 AM
Why Customers Call DocuSign
Below is a sample of recent calls to DocuSign, and their purpose. Are any of these similar to the reason you are trying to call?
Sending multiple signers: "We would like to ask how it's possible to send a document that can be signed by four person one at a in just one time."
- From a call lasting 21m 14s , Feb 21, 2024 4:29 PM
Information about why customers call DocuSign is extracted from issues that customers have reported to GetHuman.
This is DocuSign's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DocuSign agent. This phone number is DocuSign's best phone number because 31,163 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no DocuSign customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 866-219-4318 for, including Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer support issues. The DocuSign call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, DocuSign has 1 phone number. It's not always clear what is the best way to talk to DocuSign representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DocuSign. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DocuSign. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.