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DocuSign Customer FAQ

Top Answers & How-to Guides

What is DocuSign's Phone Number?

The question we are asked most often is about how to talk to DocuSign customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I delete a document from my DocuSign account?

To delete a document from a DocuSign account, a user must log in, go to the "Manage" tab, locate the "Documents" section,...
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Recent DocuSign Customer Questions

What should a customer do if I signed a DocuSign contract regarding solar panels and I thought it was just to make getting a real estimate scheduled and concluded. Am I facing a lawsuit?

If you signed a DocuSign contract but believed it was only for scheduling an estimate, you should review the contract terms carefully. Contact the company you signed with to clarify the nature of the agreement. If there is a misunderstanding, they may work with you to resolve it. Legal advice from a qualified attorney could also be helpful to understand your rights and obligations.
Asked Jul 29, 2024 3:07 AM

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Usage and Accessibility

Can I use DocuSign on my mobile device?

DocuSign can indeed be utilized on mobile devices, offering compatibility through its app for both iOS and Android systems....
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Can I track the progress of a document that I have sent?

Yes, users can track a sent document's progress via the DocuSign dashboard, which shows its status, including stages like...
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Is there a limit to the number of documents I can send using DocuSign?

DocuSign imposes document sending limits that vary by subscription plan. Many users do not face strict monthly limits, but...
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Can I edit a document after I have sent it for signature?

Once a document is sent for signature in DocuSign, it cannot be edited. If changes are needed, the envelope can be voided to...
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Document Management

What file formats does DocuSign support?

DocuSign accepts various file formats including PDF, Word, Excel, PowerPoint, and image files like JPEG and PNG. Additionally,...
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Can I store my documents securely on DocuSign?

DocuSign offers a secure document storage environment utilizing strong encryption to safeguard data during transit and when...
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How can I delete a document from my DocuSign account?

To delete a document from a DocuSign account, a user must log in, go to the "Manage" tab, locate the "Documents" section,...
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Can I integrate DocuSign with other applications?

Yes, DocuSign supports integration with various applications, enhancing workflow and document management. It offers a...
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Cost and Features

Can I customize the email message that accompanies the document?

Yes, DocuSign allows the customization of email messages sent with documents for signatures. Users can personalize the email's...
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What analytics features does DocuSign provide for tracking document performance?

DocuSign offers several analytical features for monitoring document performance, including real-time envelope tracking,...
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What are the costs associated with using DocuSign?

The costs for using DocuSign depend on various factors like features, organization size, and usage scale. Plans range from...
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What happens if the recipient doesn't sign the document?

If a recipient fails to sign a DocuSign document, the sender may set a signing deadline. After it passes, the document can...
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Security and Legality

Is my electronic signature legally binding?

In many places, including the United States, electronic signatures, like those created with DocuSign, are generally considered...
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Does DocuSign support electronic notarization?

DocuSign offers electronic notarization through its DocuSign Notary service, enabling remote signing with a commissioned notary...
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What security measures does DocuSign have in place to protect my documents?

DocuSign prioritizes document security through robust encryption for data in transit and at rest, access controls, multi-factor...
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How can I verify the identity of the signer?

DocuSign provides various options for verifying a signer's identity, such as access codes sent via email or SMS,...
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We look to the DocuSign issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DocuSign issues reported to GetHuman
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