Disney Cruise Line Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Disney Cruise Line?
A:Press 1 for English. Then press 2. Next, don't press anything, just remain on the line for an agent. You can also use our free service that can talk to Disney Cruise Line for you and report back. Q:
Does Disney Cruise Line offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST. The least busy day is Thursday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Disney Cruise Line below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Disney Cruise Line phone number to document the phone system.
Here is how our research team describes the way the Disney Cruise Line phone system greets you: If you are a travel agent, press 1 or press 2, or remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Then press 2. Next, don't press anything, just remain on the line for an agent.
What are the hours and when should I call?
Disney Cruise Line operates the call center for this 800-951-3532 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 404 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Disney Cruise Line call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Disney Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Disney Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Disney Cruise Line is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 404 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call Disney Cruise Line
In summation, the best day to call Disney Cruise Line is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Disney Cruise Line staffs the call center well on Thursday.
Why Customers Call Disney Cruise Line
If you have time to do a bit of reading before you call Disney Cruise Line, we recommend you read over some of our problem-specific articles.
What is included in the price of a Disney Cruise?
The price of a Disney Cruise includes a wide array of amenities and activities designed to make your vacation truly magical. Firstly, your accommodations onboard the ship are included, offering comfortable and well-appointed staterooms for your stay. Additionally, all standard meals served in a variety of dining venues, including rotational dining in three different restaurants, are included. The prices also cover snacks, soft drinks, and ice cream throughout the day, ensuring everyone stays refreshed and satisfied. Entertainment and activities for all ages are provided onboard, from Broadway-style shows and live musical performances to deck parties and character meet and greets. The use of pools, splash zones, fitness centers, and youth clubs for kids and teens is also included. Additionally, transportation to and from select ports, as well as access to Castaway Cay, Disney's private island paradise, are part of the package. With so much included, a Disney Cruise promises an unforgettable vacation at a great value.
What documents are required to board the Disney Cruise?
To board a Disney Cruise, guests are required to have several important documents. These include a valid passport or other approved proof of citizenship and identity for all guests, regardless of age. For non-U.S. citizens, appropriate travel visas or permits are also necessary. Additionally, guests must possess a completed Online Check-in process, which includes providing emergency contact information, pre-registering children for youth activities, and signing the Cruise Contract. To expedite embarkation, guests are encouraged to print their cruise documents, baggage tags, and boarding passes ahead of time. It is crucial to review the specific requirements for each itinerary, as some destinations may have additional entry requirements. Ensuring all necessary documents are in order guarantees a stress-free boarding process and allows guests to embark on their Disney Cruise vacation seamlessly.
Are there laundry facilities available on the Disney Cruise ships?
Yes, there are self-service laundry facilities available on all Disney Cruise ships. These facilities are equipped with washers, dryers, and detergent for guests to use during their voyage. The laundry rooms are conveniently located on different decks and are accessible throughout the day, allowing guests to take care of their laundry needs as and when required. Additionally, Disney Cruise Line provides ironing boards and irons in each laundry room for guests who need to press their garments. There is no need to worry about packing excessive amounts of clothing since these facilities allow guests to refresh their wardrobes conveniently on board. So, guests can stay fresh and clean during their magical Disney cruise experience.
Top Disney Cruise Line customer service problems
Click the link above to get answers to just about any Disney Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Disney Cruise Line Customer Service Contacts
There are of course other ways to contact Disney Cruise Line customer service besides the phone. Below we list the best ones, by medium.
Disney Cruise Line Customer Help Desk / Web Support
As a last, sometimes only, resort- Disney Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Disney Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Disney Cruise Line agent. This phone number is Disney Cruise Line's best phone number because 2,424 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-951-3532 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Disney Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Disney Cruise Line has 1 phone number. It's not always clear what is the best way to talk to Disney Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Disney Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Disney Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.