Disney Cruise Line Customer Service Issues

I recently completed a cruise on the Disney Magic with reservation #[redacted]9, room #[redacted] under the names Angel and Carmen Molina. During the cruise, Darko from Canada assisted 18 of us in pre-booking our next trip. He mentioned that our details were recorded and that the deposit would be processed once the computer system was back online. Upon attempting to book the 8-night cruise on March 21, [redacted], to the Eastern Caribbean, I was informed by Disney that our pre-booking information was missing. I was advised to reach out via email to rectify the situation. As a gold member who always pre-books onboard, I am greatly disappointed by this oversight. It is crucial that this mistake is resolved promptly, as my son has already made a reservation under #[redacted]3 for Michael Molina and we need to secure the connecting room #[redacted]. I eagerly await your response to address this issue, as I consider this error to be unacceptable. Regards, Carmen Molina

I need immediate help rescheduling my Disney Cruise from Miami to Barcelona on May 8, [redacted]. We are beyond the 15-day rebooking window now. I first tried to contact Disney on April 13 by phone but was disconnected after a long hold. I followed up on April 21 via email, well within the flexible date range, but haven't received a response. Despite sending multiple emails and spending a total of about 25 hours on hold with guest services, we have not been able to make any changes. Due to a family emergency, we won't be able to make the upcoming cruise, and we are looking to rebook for the August Northern Europe trip from Denmark, if possible. I am in urgent need of assistance as the cruise is just 9 days away.

I encountered an unusual situation regarding my booking on the Disney Wish for 12/5/22 in room [redacted]. The room was described as an accessible corner room with a private veranda on the Disney booking site. However, upon arrival, I found that the room only had a view window and no veranda. After contacting Disney, I discovered that there was a glitch in the room description on their website. I specifically chose this room based on the information provided online, hoping for a larger room with a private veranda. Disney acknowledges the mistake but is unwilling to offer me an equivalent accommodation without doubling the fees. They have since updated the website, yet my issue remains unresolved. I paid a significant amount for this room and feel disappointed by the lack of transparency on their part. I believe they should rectify the situation without requiring additional payment on my end.