Disney Cruise Line Customer FAQ

When guests book a Disney Cruise, they can expect a variety of inclusions in the price of their voyage. Primarily, the fare encompasses Additionally, guests have access to a wide range of onboard entertainment options, including live shows, movie screenings, and activities tailored for both children and adults. Disney Cruise Line takes pride in offering youth clubs and programs that cater to different age groups, providing engaging experiences for younger guests. While many activities are complimentary, it is essential to note that certain premium experiences, such as spa treatments, specialty dining, excursions at ports of call, and alcoholic beverages, may incur extra charges. Therefore, it may be helpful for guests to familiarize themselves with the offerings on the current web page to understand what is included and what may require an additional fee....

The cancellation policy for Disney Cruise Line reservations can vary depending on the type of cruise, the length of the cruise, and For most sailings, Disney Cruise Line has a tiered cancellation fee structure. If a reservation is canceled well in advance—typically more than 90 days prior to the departure date—a guest may be eligible for a full refund, minus any applicable fees. As the departure date approaches, the cancellation penalties increase. If the cancellation occurs between 90 to 57 days prior to sailing, a non-refundable deposit may be forfeited. Cancellations made within 56 days of the departure date usually result in a higher percentage of the cruise fare being forfeited. It is important to note that there may be additional terms and conditions tied to specific promotions or special offers. In some cases, travel insurance can provide additional protection, but guests are encouraged to review the full policy details beforehand. For the most accurate and detailed information regarding cancellation policies, including any specific conditions that may apply, guests should refer to the official Disney Cruise Line website. This source provides the latest updates and any relevant changes to policies that may have occurred. Always remain informed by checking the current web page for the most up-to-date information regarding cancellations and other relevant details....

Disney Cruise Line accepts several forms of payment onboard their ships to ensure a convenient experience for guests. When you board...

To board a Disney Cruise, the essential documents required include a valid passport, a cruise reservation confirmation, and any necessary Guests should ensure that their passport is valid for at least six months beyond the return date of the cruise. Additionally, it is critical to have a printed copy of the cruise reservation confirmation, which contains important details such as the sailing date and ship name. Should the cruise visit certain destinations that require visas, it is the guest's responsibility to secure these documents ahead of time. It is also advisable for guests to review the specific entry requirements of each port of call prior to sailing. For the most current information regarding documentation and any additional requirements, it can be beneficial to visit the official website of Disney Cruise Line....

Yes, guests are allowed to bring their own stroller and car seat on board a Disney Cruise ship. Disney Cruise Line recommends that As for car seats, they are also welcome, particularly for use during transfers and excursions that involve vehicles. However, it is important for guests to note that car seats are not typically used on board the ships, as children are often supervised in designated areas. For specific guidelines regarding sizes and types of strollers and car seats allowed, guests may want to check the current information on the Disney Cruise Line website. This will provide the most accurate and updated details pertaining to guest policies....

To make changes to an existing Disney Cruise reservation, you can typically manage your booking through the official Disney Cruise It is important to note that certain changes may be subject to availability and could incur additional charges. If your modifications involve changing guests or the number of guests traveling, keep in mind that this could affect your overall pricing and availability. For significant changes that cannot be made online, or if you have any specific questions regarding your reservation, you may want to visit the current web page for contact information to reach a Disney Cruise Line representative. They can provide guidance and assist you with more complex adjustments to ensure your cruise experience meets your expectations. Remember to have your reservation details handy for a smoother process. ...

Disney Cruise Line has specific policies regarding bringing food and drinks onboard its ships. Generally, guests are allowed to bring Guests should also note that Disney Cruise Line prohibits bringing large quantities of food or drinks onto the ship. This policy is in place to ensure the safety and health standards as well as to maintain the onboard dining experience which is a significant aspect of the cruise. If you have any special dietary needs or medical requirements, Disney Cruise Line is usually accommodating and allows certain exceptions. For example, specific items such as baby food or medical necessities can be brought onboard, but it is always advisable to check the latest guidelines on the official Disney Cruise Line website to ensure compliance with all policies. Additionally, guests are not permitted to bring alcoholic beverages onto the ship, with the exception that adults of legal drinking age can carry on a limited quantity of wine or champagne when boarding during embarkation. Overall, it is best for travelers to review the most current information on these policies directly from Disney Cruise Line's website before their vacation, as guidelines may change....

Disney Cruise Line does have specific dress code guidelines for dining in their various restaurants, and these can vary depending on On designated "Captain's Night" or formal evenings, guests are encouraged to dress up a bit more. For men, this could mean dress slacks and a collared shirt, or even a suit. Women might choose cocktail dresses or elegant attire. However, it is essential to note that while Disney Cruise Line encourages dressing nicely on these nights, there is no strict requirement for formal wear. For quick-service restaurants or buffets, guests can wear more casual attire. It is always wise to check the specific guidelines outlined in the daily newsletter or the Disney Cruise Line website prior to the cruise, as this information can provide additional details about any dress code requirements....

Disney Cruise Line takes great care to accommodate guests with dietary restrictions and special dietary needs. They offer a variety Guests with dietary restrictions can inform the cruise line about their needs during the reservation process. It is advisable for guests to specify any allergies or dietary preferences, such as gluten-free, vegetarian, vegan, or kosher options. Disney Cruise Line chefs are usually willing to accommodate specific requests and can often create meals tailored to individual needs. In many of the main dining rooms, menus often highlight vegetarian and healthier options. Additionally, if a guest has a severe allergy, the staff is trained to take necessary precautions to avoid cross-contamination. For breakfast and lunch buffets, there are typically options that can meet various dietary requirements as well. For personalized service, guests may also benefit from informing the servers about their dietary needs at the beginning of each meal. Guests should consider checking the latest information on special dietary offerings, which may be found on the Disney Cruise Line website. This ensures the most current details regarding dining choices available during the cruise....

Disney Cruise Line provides laundry facilities on its ships, but they are not located in passenger staterooms. Instead, each Disney...

Disney Cruise Line offers a variety of spa treatments and adult-exclusive experiences that can be booked for your cruise. Guests can Generally, spa treatments and dining experiences can be booked ahead of time through the Disney Cruise Line website or app, or once you are onboard the ship. It is advisable to make reservations early, as they can fill up quickly, particularly during peak sailing times. For specific details about the various offerings or to see current prices, it is a good idea to visit the Disney Cruise Line website where you can find comprehensive information on all available spa services and adult-exclusive experiences. Enjoy your cruise!...

Disney Cruise Line prioritizes the safety and well-being of its guests and crew members while providing an enjoyable vacation experience. First, every cruise begins with a mandatory safety drill for all guests. This drill instructs passengers on how to locate their assembly stations, use life jackets, and respond in case of an emergency. The crew is highly trained, and safety personnel are onboard to assist during these drills and throughout the cruise. Second, Disney Cruise Line maintains stringent health and sanitation protocols. The ships are equipped with advanced medical facilities and staffed by qualified medical personnel available 24 hours a day. Regular cleaning and sanitation measures are performed, particularly in common areas and dining venues, to minimize the risk of illness. Additionally, security measures, including surveillance systems and a dedicated security team, are in place to monitor the safety of all individuals on board. All guests must pass through a security screening process before boarding the ship, enhancing security. Disney Cruise Line also complies with international maritime regulations and guidelines set forth by the Cruise Lines International Association. These regulations cover various aspects of safety, including fire safety and emergency preparedness. Guests can find more information on the current safety measures by visiting the Disney Cruise Line's official web page....

Children sailing with Disney Cruise Line are treated to an array of engaging and imaginative activities designed to cater to different Teens have their own exclusive hangouts, like Vibe and Edge, where they can engage in fun activities, including video games, dance parties, and movie screenings. Disney Cruise Line also offers character meet-and-greets, where children can meet their favorite Disney characters, snap photos, and enjoy special moments. In addition to onboard activities, Disney Cruise Line provides unique experiences such as themed parties, live shows, and family-friendly movies under the stars. Children will also have access to pools and water play areas, giving them plenty of opportunities for fun in the sun. Overall, Disney Cruise Line ensures that young adventurers are entertained and engaged throughout their journey at sea. For the latest details on specific activities, it may be beneficial to visit the official Disney Cruise Line website....

Disney Cruise Line welcomes guests of all ages, but there are some important age-related policies to be aware of. For general bookings, Moreover, Disney Cruise Line provides various programs and facilities tailored to children, teens, and adults, ensuring that all ages can have an entertaining time. For example, there are youth clubs and activities designed for different age groups, ranging from nursery care for toddlers to activities for teens. It is also important to note that some health and safety restrictions may apply, depending on the current guidelines during the time of sailing. Anyone seeking detailed information about specific age requirements is encouraged to check the current website for updates or contact information....

Disney Cruise Line is known for its ability to create magical experiences, making it an excellent choice for celebrating special occasions Additionally, guests can participate in unique events and activities specific to celebrations, including themed parties or private gatherings. Disney Cruise Line also offers personalized greeting cards and special attention from the crew to make your day even more special. To enhance the celebration, guests may consider booking a spa treatment, a signature dinner, or exclusive experiences tailored to their occasion. For detailed information about the various options available, it is advisable to visit the official web page, where guests can find specific details about celebrating special occasions on board....