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Disney Cruise Line Customer FAQ

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What is Disney Cruise Line's Phone Number?

The question we are asked most often is about how to talk to Disney Cruise Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Disney Cruise Line Customer Questions

R how do I make cell phone calls on a Disney Cruise?

We recommend that guests check with their specific mobile carriers about making calls while on a Disney Cruise, as connectivity options can vary. Generally, you can use the ship’s Wi-Fi for internet-based calls or use international roaming if your plan includes it. Be sure to review costs associated with roaming and potential charges before making calls.
Asked Mar 9, 2025 12:09 PM

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Pricing and Payments

What is included in the price of a Disney Cruise?

Guests booking a Disney Cruise will find that the fare covers accommodations, meals in main dining rooms and some casual...

What is the cancellation policy for Disney Cruise reservations?

Disney Cruise Line's cancellation policy varies based on the cruise type and timing of cancellation. Generally, cancellations...

What forms of payment are accepted onboard the Disney Cruise?

Disney Cruise Line allows various payment methods onboard to enhance guest convenience. A Key to the World card is provided at...

Travel Documents

What documents are required to board the Disney Cruise?

To board a Disney Cruise, travelers need a valid passport, printed cruise reservation confirmation, and potentially visas for...

Can I bring my own stroller or car seat onboard the Disney Cruise ship?

Guests can indeed bring their own stroller and car seat on a Disney Cruise. Collapsible strollers are particularly recommended,...

How do I make changes to my existing Disney Cruise reservation?

To modify an existing Disney Cruise reservation, guests should log into the Disney Cruise Line website with their confirmation...

Dining and Food

Can I bring my own food and drinks onboard the ship?

Disney Cruise Line allows guests to bring a limited amount of pre-packaged snacks and non-alcoholic drinks in carry-on luggage,...

Are there any dress code requirements for dining on the Disney Cruise?

Disney Cruise Line has dress code guidelines that vary by dining venue. Main dining rooms generally require "cruise casual"...

What are the dining options for guests with dietary restrictions?

Disney Cruise Line prioritizes accommodating guests with dietary restrictions through diverse dining options. Guests should...

Onboard Amenities

Are there laundry facilities available on the Disney Cruise ships?

Disney Cruise Line offers self-service laundry facilities on their ships, located on various decks near elevators. The...

Can I book spa treatments and other adult-exclusive experiences?

Disney Cruise Line provides a range of spa treatments and adult-exclusive experiences that can be arranged in advance via their...

What safety measures are in place on Disney Cruise ships?

Disney Cruise Line emphasizes the safety of guests and crew with mandatory safety drills, trained personnel, strict health...

Children's Activities

What activities are available for children onboard the Disney Cruise?

Disney Cruise Line offers a variety of activities for children with spaces like the Oceaneer Club, where kids can enjoy themed...

Are there any age restrictions for passengers on a Disney Cruise?

Disney Cruise Line accommodates guests of all ages, with minimum age policies stipulating that infants must be six months old...

Can I celebrate special occasions on board, like birthdays or anniversaries?

Disney Cruise Line excels at creating magical experiences for special occasions like birthdays and anniversaries. Guests can...
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