Cummins Inc. Customer Service

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Cummins Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Cummins Inc. number

How do I talk to a live human at Cummins Inc.?

A:Calling this Cummins Inc. number should go right to a real human being

Does Cummins Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Cummins Inc. Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Calling this Cummins Inc. number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cummins Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Cummins Inc. number should go right to a real human being
Below are some clips we've found from Cummins Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"If you need assistance with fleet count or Zapit, press six.
If you have your part number available and would like to check pricing and availability or place an order, press one.
For support checking status or following up on existing orders, press two."
Excerpt from a call with Cummins Inc.
Friday, May 10, 2024 3:18 PM
In fact, much of this information on this page is superfluous because this Cummins Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Cummins Inc. operates the call center for this 800-343-7357 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cummins Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cummins Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cummins Inc. is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Cummins Inc.

In summation, the best day to call Cummins Inc. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cummins Inc. staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Cummins Inc.

If you have time to do a bit of reading before you call Cummins Inc., we recommend you read over some of our problem-specific articles.

Where is Cummins Inc. located?

Cummins Inc. is a global company with its headquarters located in Columbus, Indiana, USA. However, Cummins has a significant presence worldwide, with manufacturing facilities, sales offices, and service centers in over 190 countries and territories. Apart from the main headquarters, Cummins has regional offices in various locations including Beijing, Mexico City, Sao Paulo, Singapore, and Johannesburg. This widespread global presence allows Cummins to efficiently serve its customers and provide support wherever they may be. Whether you are looking for products, service, or support, you can find a Cummins location nearby or reach out to their headquarters in Columbus, Indiana, to address your needs.

What does Cummins Inc. do?

Cummins Inc. is a global leader in the manufacturing of engines, power generation systems, and related technology products. The company designs, produces, and distributes a wide range of diesel and natural gas engines, powering various applications such as trucks, buses, construction equipment, and marine vessels. Additionally, Cummins offers power generation solutions, including standby and prime power systems, ensuring reliable electricity supply for critical facilities. The company also develops and provides advanced technologies for emissions control, filtration, and energy management, helping businesses meet environmental regulations and enhance energy efficiency. Cummins is committed to innovation and sustainability, continuously working towards reducing emissions and developing alternative power solutions for a cleaner, more sustainable future.

What are Cummins' main products?

Cummins Inc. is a global leader in manufacturing and supplying a diverse range of power solutions. Our main products include engines, power generation systems, filtration and emission solutions, and related technologies. We produce a wide array of engines, primarily diesel, for various applications, including heavy-duty trucks, construction equipment, marine vessels, and power generation. Our power generation systems encompass generators and advanced energy solutions, serving numerous industries such as data centers, hospitals, manufacturing, and telecommunications. In addition, Cummins excels in developing cutting-edge filtration and emission control technologies to meet environmental standards globally. We also offer various components and subsystems, including turbochargers, fuel systems, and electrical power solutions. Overall, our extensive product portfolio enables us to deliver reliable, efficient, and sustainable solutions to meet the evolving needs of our customers worldwide.

Top Cummins Inc. customer service problems

Click the link above to get answers to just about any Cummins Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Cummins Inc. Customer Service Contacts

There are of course other ways to contact Cummins Inc. customer service besides the phone. Below we list the best ones, by medium.

Cummins Inc. Customer Service Live Chat - Customer Service
Use this link to launch a chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cummins Inc. provides this option.

Conclusion and closing notes

This is Cummins Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cummins Inc. agent. This phone number is Cummins Inc.'s best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-343-7357 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Cummins Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Cummins Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Cummins Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cummins Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cummins Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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