Does Columbia Gas of Virginia offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Friday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Columbia Gas of Virginia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Columbia Gas of Virginia phone number to document the phone system.
Here is how our research team describes the way the Columbia Gas of Virginia phone system greets you: Please say "Yes" or "No." Are you calling because you smell gas, think you have a gas leak, or have a gas emergency?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Yes," then wait on the line for a Representative.
Below are some clips we've found from Columbia Gas of Virginia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"I found an account.
Now for security, what are the last four digits of the account holder's Security number?"
Excerpt from a call with Columbia Gas of Virginia
Wednesday, February 7, 2024 2:25 PM
They may need the phone number on your account
"Thank you for calling Columbia Gas of Virginia.
This call may be recorded and or monitored.
Both spoken and touch tone options are available throughout.
Please say yes or no. Are you calling because you smell gas, think you have a gas leak, you have a gas outage, or other gas emergency, or because you suspect a carbon monoxide leak?
To get started, what's the phone number on your account?"
Excerpt from a call with Columbia Gas of Virginia
Wednesday, March 27, 2024 7:23 PM
They may ask you to say or enter information
"Thank you for calling Columbia Gas of Virginia.
This call may be recorded and or monitored.
Both spoken and touch tone options are available throughout.
Please say yes or no. Are you calling because you smell gas, think you have a gas leak, you have a gas outage, or other gas emergency, or because you suspect a carbon monoxide leak?
Is it for an emergency like a gas leak, gas outage, or a carbon monoxide leak?
Please just say yes, or press one, or say no or press two."
Excerpt from a call with Columbia Gas of Virginia
Wednesday, May 15, 2024 8:16 PM
What are the hours and when should I call?
Columbia Gas of Virginia operates the call center for this 800-543-8911 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 142 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Columbia Gas of Virginia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Columbia Gas of Virginia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Columbia Gas of Virginia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Columbia Gas of Virginia is Friday.The most busy day to call is Tuesday, which averages 85% more phone calls by comparison.Again, this is based on a sample of 142 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Columbia Gas of Virginia is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Columbia Gas of Virginia staffs the call center well on Friday.
Why Customers Call Columbia Gas of Virginia
If you have time to do a bit of reading before you call Columbia Gas of Virginia, we recommend you read over some of our problem-specific articles.
Columbia Gas of Virginia offers a range of natural gas services to meet the needs of residential and commercial customers. Our services include the installation and maintenance of natural gas lines and meters, gas leak detection and repair, billing and payment assistance, and emergency response. We also provide convenient online account management for customers to view and pay bills, manage services, and report any issues. In addition, we offer energy efficiency programs to help customers save on energy costs and reduce their carbon footprint. Whether you are looking to convert to natural gas, need assistance with your gas service, or want to improve energy efficiency, Columbia Gas of Virginia is here to serve you.
Yes, Columbia Gas is committed to helping customers save energy and reduce their utility costs. We understand the importance of making conscious choices to conserve energy and protect the environment. That's why we offer a range of energy-saving tips and resources to our customers. From simple changes like adjusting thermostats to efficient usage of appliances and insulation, we have helpful suggestions that can make a significant impact on reducing energy consumption. Additionally, customers can access our website or contact our customer service team for personalized advice and recommendations tailored to their household. We are dedicated to promoting energy efficiency and empowering our customers to make sustainable choices for their homes.
Click the link above to get answers to just about any Columbia Gas of Virginia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Columbia Gas of Virginia, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about solar program: "I've been trying to find out if I qualify for the gaseous solar energy program."
- From a call lasting 13m 4s , Mar 27, 2024 7:23 PM
Remove gas meter request: "We have switched our heat system from gas to electric and need to remove the gas meter at our construction site."
- From a call lasting 23m 12s , Feb 19, 2024 1:57 PM
Miscellaneous inquiry: "Just had something else to ask about."
- From a call lasting 10m 30s , Jan 3, 2024 8:24 PM
More Columbia Gas of Virginia Customer Service Contacts
There are of course other ways to contact Columbia Gas of Virginia customer service besides the phone. Below we list the best ones, by medium.
Columbia Gas of Virginia Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Columbia Gas of Virginia, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Columbia Gas of Virginia Customer Help Desk / Web Support
As a last, sometimes only, resort- Columbia Gas of Virginia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Columbia Gas of Virginia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Columbia Gas of Virginia agent. This phone number is Columbia Gas of Virginia's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-543-8911 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Columbia Gas of Virginia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Columbia Gas of Virginia has 1 phone number. It's not always clear what is the best way to talk to Columbia Gas of Virginia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Columbia Gas of Virginia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Columbia Gas of Virginia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.