What should I do if my gas service is interrupted?

If a customer experiences an interruption in their gas service, it is essential to prioritize safety first. The customer should ensure that all gas appliances are turned off to prevent any potential hazards. If there is a smell of gas or any other concerning situation, leaving the premises immediately and alerting others in the vicinity is crucial. The next step involves checking the customer service page on the Columbia Gas of Virginia website, where information about service interruptions, including causes and expectations for restoration, may be available. Customers can find updates and contact information posted there for further assistance. It is also advisable for customers to keep their account details handy when seeking assistance, as this can expedite the process. If the interruption is due to an outage in the area, the restoration of service typically depends on the nature of the issue. Customers can monitor local news or check with neighbors for any additional information regarding the status of service restoration efforts. Overall, staying informed and safe should be the utmost priority in the event of a gas service interruption.