What are the billing and payment terms and conditions?

Columbia Gas of Virginia follows straightforward billing and payment terms and conditions. We bill our customers monthly for the natural gas they consume. The bill includes the cost of gas, transportation, customer charges, taxes, and any other applicable fees. Payments are due 21 days from the bill date. We offer convenient payment options such as online bill pay, automatic bank drafts, mailed checks, and in-person payments at authorized payment locations. Late payments may incur penalties and potential service disconnections. However, if you are experiencing financial difficulties, we encourage you to contact our customer service representatives to discuss payment arrangements or explore our available assistance programs. We strive to ensure transparency and flexibility in our billing and payment processes, making it convenient for our customers to manage their energy expenses.