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Columbia Gas of Virginia Customer FAQ

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What is Columbia Gas of Virginia's Phone Number?

The question we are asked most often is about how to talk to Columbia Gas of Virginia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Columbia Gas of Virginia Customer Questions

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Service Transfer and Setup

How can I transfer my gas service to a new address?

To transfer gas service with Columbia Gas of Virginia, customers must notify the company of their move, provide the new address...
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What should I do if my gas service is interrupted?

In case of a gas service interruption, safety is crucial. Customers should turn off appliances and evacuate if they smell gas....
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Can I schedule a meter reading or submit my own meter reading?

Columbia Gas of Virginia usually manages meter readings and does not allow customers to schedule them. Customers may be able to...
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Rates and Programs

What services does Columbia Gas of Virginia offer?

Columbia Gas of Virginia delivers natural gas to homes and businesses and maintains a safe infrastructure. They also offer...
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What are the current gas rates and tariffs?

Columbia Gas of Virginia adjusts its gas rates and tariffs according to market conditions and regulations. Rates depend on...
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Are there any assistance programs available for low-income customers?

Columbia Gas of Virginia offers various assistance programs for low-income customers, such as LIHEAP for winter energy bill...
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Are there any programs for energy assistance for eligible customers?

Columbia Gas of Virginia provides various energy assistance programs for eligible customers, including LIHEAP, which supports...
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Payment and Billing

What are the available payment options?

Columbia Gas of Virginia provides various payment methods. Customers can pay online, set up automatic payments, mail checks, or...
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What are the billing and payment terms and conditions?

Columbia Gas of Virginia has set billing and payment terms that include monthly statements based on gas usage. Payments are due...
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Does Columbia Gas of Virginia offer budget billing options?

Columbia Gas of Virginia offers a budget billing program to help customers manage energy costs by providing consistent monthly...
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Energy Efficiency

Does Columbia Gas provide energy-saving tips?

Columbia Gas of Virginia shares various energy-saving tips to help customers decrease energy use and lower bills. Suggestions...
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What energy efficiency programs are available to customers?

Columbia Gas of Virginia provides various energy efficiency programs to assist both residential and business customers in...
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Gas Safety and Emergency

How can I report a gas leak or emergency?

In case of a gas leak or emergency, prioritize safety by evacuating the area and avoiding electronic devices nearby. It is...
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What should I do if I smell gas in my home?

If gas is detected in your home, immediate action is crucial for safety. Evacuate the building promptly, avoiding any...
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