Ceva Logistics Customer Service

Phone Number & Contact Info

Ceva Logistics's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ceva Logistics number

How do I talk to a live human at Ceva Logistics?

A:Direct number for local shipping center, to schedule local delivery

Does Ceva Logistics offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm CST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Ceva Logistics Customer Phone Numbers

Corporate Offices

Mon-Fri 8am-5pm EST · Direct to New York Office ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ceva Logistics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct number for local shipping center, to schedule local delivery
Below are some clips we've found from Ceva Logistics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello, and thank you for calling CEVA. If you're calling about a new or existing pickup or delivery, press one. For HR requests or employment verifications, press two."
Excerpt from a call with Ceva Logistics
Tuesday, January 23, 2024 4:49 PM

The first phone menu

"Hello. For HR requests or employment verifications, press seven. For anything else, press zero.
And thank you for calling CEVA. For home delivery or pickup, press one.
For business delivery or pickup, press two."
Excerpt from a call with Ceva Logistics
Tuesday, June 18, 2024 7:45 PM

What are the hours and when should I call?

Ceva Logistics operates the call center for this 800-888-4949 phone number Mon-Fri 8am-5pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ceva Logistics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ceva Logistics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ceva Logistics is Wednesday. The most busy day to call is Thursday, which averages 217% more phone calls by comparison. Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Ceva Logistics

In summation, the best day to call Ceva Logistics is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ceva Logistics staffs the call center well on Wednesday.

Why Customers Call Ceva Logistics

If you have time to do a bit of reading before you call Ceva Logistics, we recommend you read over some of our problem-specific articles.

What are the accepted payment methods for Ceva Logistics?

Ceva Logistics accepts a variety of payment methods to ensure convenience and flexibility for our valued customers. We offer several options for making payments, including major credit cards such as Visa, MasterCard, and American Express. Additionally, we accept payment through bank transfers and electronic funds transfer (EFT) for secure and efficient transactions. For larger transactions or ongoing business relationships, we also provide the option of setting up credit accounts. This allows eligible customers the convenience of invoicing and settling payments based on agreed-upon terms. At Ceva Logistics, we prioritize our customers' needs and aim to provide seamless payment experiences, offering various methods to accommodate diverse preferences and ensure smooth transactions.

What is the pricing structure for Ceva Logistics services?

Ceva Logistics offers competitive and tailored pricing structures based on the specific needs and requirements of each client. As a leading global provider of supply chain management, we understand that every customer has unique logistics challenges. Therefore, our pricing model takes into account various factors such as the volume of shipments, destinations, modes of transportation, additional value-added services, and overall complexity of the supply chain solution. We work closely with our clients to develop cost-effective and efficient logistics strategies that align with their business objectives. For detailed pricing information, we encourage prospective customers to contact our expert team who will work closely with them to analyze their specific requirements and provide a personalized pricing proposal.

How Do I Change My Delivery Address with Ceva Logistics?

Ceva Logistics offers industry-leading solutions in both freight management and contract logistics. The company offers the best customer support and operational excellence for the automotive, medical, retail, industrial, and aerospace sectors. If you want to change the delivery location of your shipment, you can call the customer service department. They will guide you with the update process. You can also send an email to Ceva Logistics to change your delivery address.

Top Ceva Logistics customer service problems

Click the link above to get answers to just about any Ceva Logistics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ceva Logistics, and their purpose. Are any of these similar to the reason you are trying to call?
Work schedule change: "I need to update my work address for deliveries."
- From a call lasting 2m 3s , Mar 25, 2024 7:16 PM
Tracking shipment location: "Could you check up only for me to see if I'm looking at it right?"
- From a call lasting 4m 38s , Jan 25, 2024 3:36 PM
Payroll assistance: "I was trying to get payroll."
- From a call lasting 1m 49s , Jan 23, 2024 4:49 PM

More Ceva Logistics Customer Service Contacts

There are of course other ways to contact Ceva Logistics customer service besides the phone. Below we list the best ones, by medium.

Ceva Logistics Customer Help Desk / Web Support

cevalogistics.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ceva Logistics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ceva Logistics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ceva Logistics agent. This phone number is Ceva Logistics's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-888-4949 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call Ceva Logistics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ceva Logistics has 2 phone numbers. It's not always clear what is the best way to talk to Ceva Logistics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ceva Logistics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ceva Logistics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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