British Airways Phone Number

Call British Airways customer service faster with GetHuman

  • Calls British Airways's Customer Service department
  • The average hold time is 45m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Make a booking, Cancel or change flight, Missing baggage, Complaint, and Seat assignment.
  • Reach a live British Airways agent: Press 3 at first menu.
  • What you hear when you call: To change a booking, press 1. To make a booking, press 2. For anything else, press 3.

The Editor's Notes on British Airways's Phone-Based Customer Care

Feb 16, 2024

British Airways is a major airline operating out of the United Kingdom. As the second-largest airline in the UK, it isn't surprising that British air gets a lot of customer service calls each and every day.

Why Do People Call British Air Customer Support?

People call British Air customer support for a range of reasons, including:

  • Purchasing, changing or canceling tickets
  • Questions about Executive Club membership. Executive Club is British Air's frequent flyer club.
  • Providing information about flight schedule changes
  • Billing inquiries
  • Questions about lost or delayed baggage
  • Questions about lost items
  • Making special flight arrangements for people with disabilities, children traveling alone, pets or those with special dietary needs
  • Technical support for the British Air website

British Air states that most of its call centers are located in Britain.

Best Practices for Calling British Air Customer Service

There are several things that you can do to help ensure that your call to British Air Customer Support is resolved quickly and professionally:

Make sure you are calling the correct number. Like many airlines, British Air has multiple departments each with its own customer service staff. You'll want to ensure that you are calling the correct number for the department you need to reach. In addition, these numbers can vary by the country that you are calling from. The best way to find the correct number is to visit the help center on British Air's website.

When calling, make sure you have any relevant documentation in front of you, including flight confirmation numbers, your Executive Club membership number, cancellation numbers, billing statements and any correspondence between you and British Air regarding your case.

If you are calling for technical support, make sure you have access to your computer so that you can work with the customer service representative to address your concern.

Have pen and paper handy so you can take notes during your call.

How do Consumers Feel About Calling British Air Customer Service?

Consumer sentiment about British Air customer service seems to be mixed. While many people report positive experiences, others complain that agents often don't have the power to resolve issues, particularly when customers have purchased their tickets through third-party vendors or travel agents.

What Kind of Issues can British Air Customer Service Representative Resolve?

British Air customer service representatives can resolve many issues, including those involving ticketing, getting information about fares and travel dates, providing information about delayed and canceled flights, rebooking tickets and addressing lost and delayed baggage.

What Can't Be Resolved With a Call to British Air Customer Service?

British Air customer service cannot resolve issues that are outside the airline's control. These issues include problems with airport security or items that have been lost inside airports.

What Should You Do If You Have an Unsuccessful Call with British Air?

If you get off the phone with British Air and feel as though your questions were not answered or your concern was not understood and resolved, don't give up hope. You may still have options.

Begin by reviewing the notes that you took during your call. You may be able to identify areas in which you or the customer service representative did not communicate effectively. Understanding what went wrong during your first conversation can be helpful when you call back.

Next, call British Air again. The next agent you speak to might be better prepared to understand your concerns and resolve your issue.

If a second call does not resolve your issue, try getting in touch with British Air another way. The airline does have a customer relations department, and you can send in an email from British Air's website. You can also send a letter via postal mail. In addition, British Air is also active on Twitter and its social media specialists may likewise be able to provide assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Good Morning. I am flying back to South Africa from Newcastel via Heathrow on **th Feb...
Can I change my flight to Feb * **** London Geneva and return ** Feb? *From ticket book...
**** ****** ***** ****** ** ******* * *** ******* ******** ******* ** **** **** *********
my baggage is delayed and in the mean time I need some essentials but how do I know tha...
I want to verify weight limit for carry on luggage
Hi, **I have a PIR report how is TPAVS***** and try to fill out an Baggage Claim form b...
Select seats for existing booking
Flying out at *pm coming Sunday was told by BA staff at Gatwick yesterday I can drop my...
My first Flight from Berlin to London Heathrow was delayed and I couldn’t catch the fli...
I need to cancel reservation made for March **** (London Gatwick to Marrakech, Morocco...
Cancelled flights!Ba confirmation code: **Y**Q! We were in London and oursflights to FC...
I never recieved the confirmation email about the reservation I did, reservation KAKMH...
On BA flight & hotel package for Doubletree by Hilton in New York City in May ****, are...
I canceled my reservation by mistake. Can I stop the order? What will it take? The canc...
Dear Sir*Madam, I wish to reserve BAW ticket from Lahore (Pakistan) to Philadelphia (US...

British Airways Customer Phone Number 800-247-9297 - Stats

Phone number to dial800-247-9297
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait45 minutes
Current wait49 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication83%
Quality of help64%
Customer votes6,680
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

British Airways's Best Toll-Free/800 Customer Phone Number

This is British Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways agent. This phone number is British Airways's Best Phone Number because 75,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9297 include Make a booking, Cancel or change flight, Missing baggage, Complaint, Seat assignment and other customer service issues. The British Airways call center that you call into has employees from England, India, Utah and is open 24 hours, 7 days according to customers. In total, British Airways has 4 phone numbers. It's not always clear what is the best way to talk to British Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to British Airways?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like British Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with British Airways, including their website / help desk and their Twitter handle. Visit our British Airways Customer Service page for more information.
British Airways Customer Service

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