Best Buy (Canada) Customer Service

Phone Number & Contact Info

Best Buy (Canada)'s Best Phone Number

866-237-8289
Toll-free·Calls Customer Service·Most popular Best Buy (Canada) number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Best Buy (Canada)?

A:You have to choose an option (1-9) to get a live agent on the line. You can also use our free service that can talk to Best Buy (Canada) for you and report back.
Q:

Does Best Buy (Canada) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Friday, and the most busy day is Thursday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 39 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Best Buy (Canada) below.

Let us call and talk to Best Buy (Canada) for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Best Buy (Canada) phone number to document the phone system.
Here is how our research team describes the way the Best Buy (Canada) phone system greets you: For in-store or online orders or shipping-related questions, press 1. For info on products, monthly descriptions, or store locations, press 2. For price matching questions and returns, press 3. For membership protection or services, press 4. For support or other product info, press 5. For business products, press 6. For credit card inquiries, press 7. For kiosk and vending machines, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: You have to choose an option (1-9) to get a live agent on the line.
Below are some clips we've found from Best Buy (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Best Buy Canada. Please use a short sentence to briefly describe your reason for calling."
Excerpt from a call with Best Buy (Canada)
Wednesday, January 3, 2024 10:34 PM

The first phone menu

"Thank you for calling Best Buy Canada. Please use a short sentence to briefly describe your reason for calling. Please I think you want to reach Geek Squad. Right? Please say yes or no. Please hold while we transfer you to our Geek Squad line. Please listen carefully as there are four options to choose from. To hear these options again, press hash.
For all payment or billing related inquiries, or to make changes to your extended protection plan or membership, press one.
If you hold an extended protection plan for a product and would like to report a problem, please file a service request online at best buy dot c a slash protection For more information on how to file a service request, or to follow-up on an existing claim, press two."
Excerpt from a call with Best Buy (Canada)
Tuesday, January 23, 2024 6:41 PM

What are the hours and when should I call?

Best Buy (Canada) operates the call center for this 866-237-8289 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Best Buy (Canada) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Best Buy (Canada) is Friday. The most busy day to call is Thursday, which averages 383% more phone calls by comparison. Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Best Buy (Canada)

In summation, the best day to call Best Buy (Canada) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Best Buy (Canada) staffs the call center well on Friday.

Why Customers Call Best Buy (Canada)

Below is a sample of recent calls to Best Buy (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Issue with Fairstone refund: "I think I should get the refund for the protection plan if I close my Fairstone account."
- From a call lasting 5m 8s , Jun 8, 2024 1:41 PM
Question about return policy: "Is it correct that returns are only good for thirty days?"
- From a call lasting 5m 58s , Feb 5, 2024 9:55 PM
Order delivery inquiry: "My package was supposed to come today, but the app says 'driver out of drivers' - what does that mean?"
- From a call lasting 5m 35s , Feb 1, 2024 2:59 PM
Cancellation request: "I have a plan with Best Buy, which I want to cancel."
- From a call lasting 5m 25s , Jan 23, 2024 6:41 PM

More Best Buy (Canada) Customer Service Contacts

There are of course other ways to contact Best Buy (Canada) customer service besides the phone. Below we list the best ones, by medium.

Best Buy (Canada) Customer Service Live Chat

bestbuy.ca - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Best Buy (Canada) provides this option.

Best Buy (Canada) Customer Help Desk / Web Support

bestbuy.ca - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Best Buy (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Best Buy (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy (Canada) agent. This phone number is Best Buy (Canada)'s best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-237-8289 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Best Buy (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Best Buy (Canada) has 1 phone number. It's not always clear what is the best way to talk to Best Buy (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Best Buy (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Best Buy (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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