Best Buy (Canada) Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Best Buy (Canada) number
Q:How do I get a live human at Best Buy (Canada)?
A:You have to choose an option (1-9) to get a live agent on the line.
Q:Does Best Buy (Canada) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Friday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 39 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Best Buy (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: You have to choose an option (1-9) to get a live agent on the line.
Here is how our research team describes the way the Best Buy (Canada) phone system greets you: For in-store or online orders or shipping-related questions, press 1. For info on products, monthly descriptions, or store locations, press 2. For price matching questions and returns, press 3. For membership protection or services, press 4. For support or other product info, press 5. For business products, press 6. For credit card inquiries, press 7. For kiosk and vending machines, press 8.
Below are some clips we've found from Best Buy (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Best Buy Canada. Please use a short sentence to briefly describe your reason for calling."
Excerpt from a call with Best Buy (Canada)
Wednesday, January 3, 2024 10:34 PM
The first phone menu
"Thank you for calling Best Buy Canada. Please use a short sentence to briefly describe your reason for calling. Please I think you want to reach Geek Squad. Right? Please say yes or no. Please hold while we transfer you to our Geek Squad line. Please listen carefully as there are four options to choose from. To hear these options again, press hash.
For all payment or billing related inquiries, or to make changes to your extended protection plan or membership, press one.
If you hold an extended protection plan for a product and would like to report a problem, please file a service request online at best buy dot c a slash protection For more information on how to file a service request, or to follow-up on an existing claim, press two."
Excerpt from a call with Best Buy (Canada)
Tuesday, January 23, 2024 6:41 PM

What are the hours and when should I call?

Best Buy (Canada) operates the call center for this 866-237-8289 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Best Buy (Canada) is Friday. The most busy day to call is Wednesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Best Buy (Canada) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Best Buy (Canada) staffs the call center well on Friday.

Why call this Best Buy (Canada) number?

Below is a sample of recent calls to Best Buy (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Question about return policy: "Is it correct that returns are only good for thirty days?"
- From a call lasting 5m 58s , Feb 5, 2024 9:55 PM
Order delivery inquiry: "My package was supposed to come today, but the app says 'driver out of drivers' - what does that mean?"
- From a call lasting 5m 35s , Feb 1, 2024 2:59 PM
Cancellation request: "I have a plan with Best Buy, which I want to cancel."
- From a call lasting 5m 25s , Jan 23, 2024 6:41 PM

More Ways to Contact Best Buy (Canada) Customer Service

There are of course other ways to contact Best Buy (Canada) customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Best Buy (Canada) provides this option.
Best Buy (Canada)'s website - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Best Buy (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Best Buy (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy (Canada) agent. This phone number is Best Buy (Canada)'s best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-237-8289 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Best Buy (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Best Buy (Canada) has 1 phone number. It's not always clear what is the best way to talk to Best Buy (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Best Buy (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Best Buy (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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