Best Buy (Canada) Customer Service Issues

I placed an online order and then immediately received this: Your payment information has been updated. A new payment method has been added to Facebook Pay. Hello Diane, Your Visa ending in [redacted] has been securely registered. You can now use it with Facebook Pay to make purchases, send money, and donate to causes you care about on Facebook and Instagram. If you did not add this payment method to Facebook Pay, please contact us immediately. Thank you, Facebook Pay Team Facebook Pay allows you to donate, send money, manage your payments, and more. To review your payment history, go to Facebook Pay Settings. Why??? I never authorized this!

Hello, I wanted to discuss my most recent purchase, Order Number [redacted]. I bought a compact refrigerator based on its online dimensions to fit a 17.5-inch-wide under-counter space. However, upon receiving it, I found that the actual width is 19 inches, not the 17.5 inches listed online. I reached out to the seller for a full refund, as I believe there was a discrepancy in the online description. They insisted the correct dimensions were depicted in a picture, but as I based my decision on the text description, I didn't see it beforehand. The seller refused to provide a free return shipping label. I'm seeking assistance in resolving this issue promptly. Thank you for your help, Lin L.

I purchased a refurbished Dell OptiPlex Business Desktop PC online on August 21, [redacted]. Unfortunately, the monitor is not displaying anything and remains dark. Initially, I thought I could troubleshoot the issues, but it is clear now that the PC is not functioning at all. I need to return it promptly and require a Return Shipping Label. When I click on the "Start a Return" button in my Order History on my Best Buy account, nothing happens, and I am unable to proceed with the return process. That's the situation.

I placed an order on October 17th with order number [redacted]. Three days later, I received an email stating there would be shipping delays. On October 30th, I chatted with Vineeth and discovered the billing address did not match PayPal. I was advised to cancel and reorder with a different payment method. When I tried to reorder, I lost the earbuds promotion and decided not to proceed. I spoke with Christal at Best Buy, who confirmed my address was correct and mentioned that the chat did not have all the necessary information. She recommended calling her 3-5 days after placing a new order so she could check with the warehouse or Purolator. It was not clear that I needed to follow up within 3-5 days. I chose to chat before calling and I'm quite disappointed with the overall experience.