Bath & Body Works Customer Service

Phone Number & Contact Info

Bath & Body Works's Best Phone Number

800-756-5005
Toll-free·Calls Customer Service·Most popular Bath & Body Works number
Q:

How do I talk to a live human at Bath & Body Works?

A:Press 1 for English. Next, you must choose an option 1-3 or 9.
Q:

Does Bath & Body Works offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes and 14 seconds. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Bath & Body Works Customer Phone Numbers

Privacy & Security

877-832-9272
Toll-free · Mon-Fri 6am-2pm EST · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bath & Body Works phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Next, you must choose an option 1-3 or 9.
Here is how our research team describes the way the Bath & Body Works phone system greets you: To check the status of your order, press 1. For the mailing list, press 2. For online customer care or to place an order, press 3. For medical assistance, press 8.
Below are some clips we've found from Bath & Body Works's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Bath and Body Works customer care. For English Your call and any callback you request may be monitored, recorded, and accessed by us and our third party service providers to enable training and ensure quality and customer satisfaction.
Please review our privacy policy at the Bath and Body Works home page for details on how we handle your information.
To check the status of your order, press or say one."
Excerpt from a call with Bath & Body Works
Thursday, May 23, 2024 4:04 PM

What are the hours and when should I call?

Bath & Body Works operates the call center for this 800-756-5005 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,539 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bath & Body Works phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bath & Body Works staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bath & Body Works is Sunday. The most busy day to call is Thursday, which averages 37% more phone calls by comparison. Again, this is based on a sample of 1,539 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday, which is 1376% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Longest
Thu
Shortest
Fri
Sat

The best time to call Bath & Body Works

In summation, the best day to call Bath & Body Works is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bath & Body Works staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Bath & Body Works

If you have time to do a bit of reading before you call Bath & Body Works, we recommend you read over some of our problem-specific articles.

What is Bath & Body Works?

Bath & Body Works is a prominent retailer offering customers an extensive range of body care and home fragrance products. Our brand specializes in producing high-quality and innovative items that cater to personal well-being, enhancing self-care routines, and creating a cozy atmosphere. Bath & Body Works showcases an array of products including body lotions, shower gels, fragrance mists, candles, and so much more. With a focus on luxurious scents and pleasing aesthetics, our collections cater to diverse tastes and preferences, providing something for everyone. We are committed to providing customers with exceptional experiences through our carefully crafted products, ensuring they can indulge in self-care rituals and transform their homes into inviting sanctuaries. Discover the delightful world of Bath & Body Works where fragrance and self-care meet.

Where are Bath & Body Works stores located?

Bath & Body Works stores are conveniently located throughout the United States. With over 1,700 stores across the country, you can find our stores in shopping malls, strip centers, and standalone locations. We strive to bring our customers the best shopping experience possible, which is why we carefully select prime locations in both urban and suburban areas. From bustling cities to small towns, Bath & Body Works stores are just around the corner. To locate a store near you, you can use our store locator tool on our website or contact our customer service team for assistance. We are excited to welcome you to one of our stores to indulge in our extensive range of bath, body, and home care products.

Top Bath & Body Works customer service problems

Click the link above to get answers to just about any Bath & Body Works customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bath & Body Works, and their purpose. Are any of these similar to the reason you are trying to call?
Return broken candles: "I received my order but three of my candles arrived broken, how can I return them?"
- From a call lasting 8m 41s , Jun 20, 2024 7:13 PM
Account locked due to orders: "I keep getting emails saying my account is locked due to excessive orders but I haven't tried to log in."
- From a call lasting 19m 22s , Jun 17, 2024 11:28 PM
Rewards account inquiry: "I was told I have four rewards, but the app is not showing them."
- From a call lasting 19m 52s , Jun 17, 2024 7:09 PM
Issue with order delivery: "I don't understand what happened. I do not wanna cancel the order."
- From a call lasting 23m 8s , Jun 16, 2024 1:22 PM
Broken wallflowers in shipment: "I just received my shipment and three of the four wallflowers were broken with no protection in the box."
- From a call lasting 10m 8s , Jun 15, 2024 9:13 PM
Promo code request: "I wanted to know if there was a promo code I could use to avoid the shipping fee."
- From a call lasting 6m 17s , Jun 15, 2024 6:41 PM
Requesting promo code for delivery: "Is there a promo code I could use so I don't have to pay for the delivery?"
- From a call lasting 8m 45s , Jun 15, 2024 6:31 PM
Checking order status: "I just wanna pull up my order."
- From a call lasting 21m 45s , Jun 6, 2024 1:33 AM
Order with Visa debit: "Use a Visa debit card to place an order."
- From a call lasting 20m 24s , Jun 5, 2024 8:55 PM
Missing items from store: "I purchased my stuff but two candles were missing from my bag when I got home."
- From a call lasting 7m 20s , Jun 5, 2024 6:21 PM

More Bath & Body Works Customer Service Contacts

There are of course other ways to contact Bath & Body Works customer service besides the phone. Below we list the best ones, by medium.

Bath & Body Works Customer Help Desk / Web Support

customercare.bathandbodyworks.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Bath & Body Works customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bath & Body Works's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bath & Body Works agent. This phone number is Bath & Body Works's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-756-5005 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Bath & Body Works first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bath & Body Works has 2 phone numbers. It's not always clear what is the best way to talk to Bath & Body Works representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bath & Body Works. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bath & Body Works. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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