Bath & Body Works Customer FAQ

The rewards program may feature specific promotions or categories, such as fragrance items, to encourage purchases within those lines. This can be a strategy to highlight specific products and enhance sales in those categories. The program's structure can change frequently, so checking the terms regularly is advisable.

We're sorry to hear that you've been charged twice for the same purchase. Bath & Body Works always aims to provide a seamless shopping experience. As we don't directly handle transactions, in such scenarios, we recommend verifying the charges with your bank first. Sometimes, temporary authorizations can appear as double charges. If the extra charge doesn't drop off with time, your best course of action would be to reach out to Bath & Body Works' customer service directly through the link on the page you are currently viewing. They can assist you by looking into the transaction details and rectify the issue as needed.

To have someone's name removed from Bath & Body Works mailings, you must contact their customer service department directly. Provide them with all the necessary information, such as the name and address exactly as they appear on the mailing. They can then remove that individual's name from their mailing list. Please allow a few weeks for the change to take effect as there may already be mailings in process.

We're sorry to hear that you're having trouble placing an order. Try clearing your browser's cache and cookies or try using a different browser completely. If you have a lot of items in your cart, try removing some and then attempting to check out. If your payment method is being declined, ensure that your billing information matches what's on file with your bank. If all else fails, consider placing your order at another time. Sometimes website traffic can cause system errors. If the problem persists, we recommend reaching out directly to Bath & Body Works' customer service for assistance.

As a member of the Bath & Body Works Rewards program, you are entitled to a birthday gift each year. To receive your free birthday gift, ensure that you provide your birthday details when you sign up for the rewards program. Your birthday gift will be available to you during your birthday month. To redeem, simply add a product within the eligible range to your cart and it will be marked as free during checkout. Please note eligibility, product value, and availability may vary and changes may occur without notice, so it's always good to check for updates within the rewards program terms.