What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bath & Body Works, it is important to take prompt action to address the issue. First, the customer should review the return policy outlined on the Bath & Body Works website, as it provides detailed instructions on how to handle such situations. Typically, the customer can initiate a return or exchange by gathering any necessary documentation, such as the order confirmation and photographs of the damaged item, if applicable. After preparing the required information, the customer can follow the specific return process provided on the website. This may include packaging the item securely and including any requested documentation in the return shipment. If the issue arose during an online order, customers often find helpful information regarding returns or exchanges in their online account or order history. It is always good practice to keep receipts and packaging until the customer is satisfied with the resolution. For any additional questions or specific concerns, the current website can provide further assistance and contact information.