Atmos Energy Customer Service

Phone Number & Contact Info

Atmos Energy's Best Phone Number

888-286-6700
Toll-free·Calls Customer Service·Most popular Atmos Energy number
Q:

How do I talk to a live human at Atmos Energy?

A:Say "New customer."
Q:

Does Atmos Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm CST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Atmos Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "New customer."
Here is how our research team describes the way the Atmos Energy phone system greets you: If you smell gas or have a pressure problem, say "gas emergency" or press 1. Enter or say your account number. To use your phone number, say "use phone number." If you do not have an account with us, say "new account."
Below are some clips we've found from Atmos Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"ATHmos Energy.
If you smell gas or have a pressure problem, say gas emergency or press one.
Please enter or say your account number."
Excerpt from a call with Atmos Energy
Tuesday, May 28, 2024 7:10 PM

What are the hours and when should I call?

Atmos Energy operates the call center for this 888-286-6700 phone number Mon-Fri 7am-6pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Atmos Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Atmos Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Atmos Energy is Monday. The most busy day to call is Thursday, which averages 90% more phone calls by comparison. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Atmos Energy

In summation, the best day to call Atmos Energy is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Atmos Energy staffs the call center well on Monday.

Why Customers Call Atmos Energy

If you have time to do a bit of reading before you call Atmos Energy, we recommend you read over some of our problem-specific articles.

What is Atmos Energy?

Atmos Energy is a reputable natural gas distribution company operating in various states across the United States. With a rich history dating back to the early 1900s, Atmos Energy is committed to delivering safe, reliable, and affordable natural gas to residential, commercial, and industrial customers. As one of the country's largest natural gas-only distributors, Atmos Energy serves millions of customers through an extensive network of pipelines, storage facilities, and distribution systems. The company focuses on ensuring efficiency, environmental sustainability, and customer satisfaction while adhering to strict safety regulations. Atmos Energy offers a range of services, including gas line installation, meter reading, leak detection, and emergency response. Committed to giving back to local communities, Atmos Energy actively supports various charitable initiatives and strives to be a responsible corporate citizen.

Top Atmos Energy customer service problems

Click the link above to get answers to just about any Atmos Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Atmos Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage inquiry: "I'm just calling to find out if the lights gonna be back on in my area."
- From a call lasting 2m 8s , May 28, 2024 7:10 PM
Concern about possible gas leak: "I noticed my gas bill was high and I see something moving on my meter, wondering if I have a gas leak."
- From a call lasting 7m 13s , Feb 29, 2024 4:36 PM
Account payment extension: "I was just calling about my account. It was past due, and I will get paid till Monday where I can pay something on it."
- From a call lasting 9m 41s , Jan 31, 2024 3:51 PM

More Atmos Energy Customer Service Contacts

There are of course other ways to contact Atmos Energy customer service besides the phone. Below we list the best ones, by medium.

Atmos Energy Customer Help Desk / Web Support

atmosenergy.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Atmos Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Atmos Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Atmos Energy agent. This phone number is Atmos Energy's best phone number because 9,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-286-6700 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Atmos Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Atmos Energy has 1 phone number. It's not always clear what is the best way to talk to Atmos Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Atmos Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Atmos Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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