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Atmos Energy Customer FAQ

Top Answers & How-to Guides

What is Atmos Energy's Phone Number?

The question we are asked most often is about how to talk to Atmos Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Atmos Energy customer service, get an answer now.

Recent Atmos Energy Customer Questions

How do I get a PASSCODE to open online account

To obtain a PASSCODE for your online Atmos Energy account, you typically need to follow the account setup or recovery process on the Atmos Energy website. This may involve verifying your identity and providing necessary information related to your account. Please refer to the specific guidance provided under the online account management section on the page you are currently viewing.
Asked Jul 9, 2025 5:03 PM

Accepted payment methods for bill?

Atmos Energy typically accepts various payment methods for your bill, including online payments through their website, automatic bank drafts, credit or debit card payments, and payments by phone. Additionally, payments can often be made via mail or at authorized payment locations. Always check for the latest accepted payment methods directly.
Asked Jan 22, 2025 6:09 AM

I'm trying to register an online account. Where do I get the "passcode"?

The passcode for registering an online account with Atmos Energy is usually included in your billing statement or can be found in the welcome letter if you're a new customer. If you’re unable to locate it, please check the registration instructions provided on the Atmos Energy website.
Asked Nov 16, 2024 3:18 PM

how do you provide the passcode for setting up account online?

For Atmos Energy, when you are setting up an online account, you'll typically create your own password during the enrollment process. Make sure to follow the password requirements stated on the registration page. If you've set up an account previously and forgotten your password, there should be a "Forgot Password" option where you can reset it via the email linked to your account. Please keep your password secure to protect your account privacy.
Asked Apr 12, 2024 12:43 PM

Help me with my Atmos Energy customer service issue

Billing and Payments

How can I pay my bill online?

Atmos Energy allows customers to pay their bills online via their website. Users can create or log into an account to access...

What are the payment options available?

Atmos Energy offers various payment methods to suit different customer preferences. Options include online payments via their...

What are the common causes for a high gas bill?

Several factors can lead to a high gas bill, including increased usage due to colder weather, inefficient appliances, poor...

How can I lower my gas bill?

Individuals can lower their gas bills by conducting home energy audits, sealing drafts, using energy-efficient appliances,...

Safety and Emergency

What should I do if I smell gas?

If you smell gas, evacuate the area immediately without trying to locate the source or using any electronic devices. Call...

How can I report a gas leak or emergency?

Atmos Energy urges prompt action in case of a gas leak or emergency. First, evacuate to a safe location and then report the...

What are the safety precautions for natural gas usage?

Safety precautions for natural gas usage include installing functional carbon monoxide detectors, following appliance...

What are the signs of a gas leak?

Gas leaks present several critical indicators to be aware of for safety. A strong sulfur-like smell, often akin to rotten eggs,...

General Information

How do I read my gas meter?

Reading a gas meter can be simple. For dial meters, start with the rightmost dial and note the numbers, recording the lower...

What is Atmos Energy?

Atmos Energy is a natural gas distribution firm in the United States that delivers gas to various customers while ensuring safe...

What are the average monthly gas usage rates?

Average monthly gas usage rates for Atmos Energy vary by location and household size, generally ranging from 50 to 150 therms...

Are there any programs or rebates available for energy efficiency?

Atmos Energy provides various energy efficiency programs and resources, including energy audits, rebates for high-efficiency...

Service Setup and Management

What should I do if my service is interrupted?

In case of a service interruption, stay calm and check if others are affected. Assess your appliances and reset any that may...

Can I choose my gas supplier?

Atmos Energy primarily serves as a regulated utility, but in some areas, customers can select from a list of approved gas...

How do I set up service with Atmos Energy?

To establish service with Atmos Energy, customers should visit their website for instructions and necessary details. This...
We look to the Atmos Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Atmos Energy issues reported to GetHuman
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