Atmos Energy Customer Service Issues

I recently contacted Atmos by phone regarding the old and dirty dial on my gas meter. I was informed that since the lens wasn't cracked, it wouldn't be replaced. I shared my concern about the readability of the meter and even have a picture to show. I am requesting an area supervisor or manager to contact me and discuss possible solutions. If the problem persists, I may need to seek assistance from higher authorities. My meter is located at [redacted] Sequoyah Way in Carrollton, TX. For further communication, I can be reached at [redacted]. It's crucial for me to be able to read my meter, as required by law. Additionally, Atmos needs to address the holes in the alley promptly and properly, as they have been left unfixed after being filled with asphalt. These issues need to be resolved promptly to avoid further escalation.

I am struggling to find assistance with my gas heating issue. I recently switched from an expensive electric furnace to gas heat at my [redacted] sq. ft. business in November 19, [redacted]. My first bill was $[redacted].56 for the period from Nov. 19th to January 30th, which is significantly higher than my previous electric bill. The agent mentioned a $37 initial hook-up fee. However, considering only heating, the gas cost would be around $[redacted] for 73 days, averaging $7.15 a day compared to $2.07 a day for my larger home with more gas appliances. After discussing with a representative in Amarillo, they are sending someone to reread the meter. They used my $[redacted] deposit towards the bill, with a remaining balance of $[redacted].56 due by February 14th. I am looking for further assistance as the initial representative offered no solution beyond rereading the meter. Contact: Dennis R. at [redacted]

My name is Mary King, and I am reaching out regarding my request for a supervisor to contact me on my cell phone. Last week, I called in to request a medical hold letter to be faxed to my doctor Elisabeth at MHMR at [redacted]. I urgently ask that you do not disconnect my gas service as I am unwell and rely on it for heat, essential for my health under my doctor's care. I receive my income monthly, and my case worker is working on securing housing for me and my children (aged 5 months, 1 year, and 5 years) in Arlington promptly. Please extend the grace period for my gas account at [redacted] Arbor Lane, account number [redacted]4. I had previously submitted a medical form signed by my doctor to extend the hold, and now the renewal has been sent. Thank you for your attention. If needed, you can reach me at [redacted]. I appreciate your prompt response. Thank you, Mary King/Hailey King.

I have already requested numerous times for your rude employees to avoid entering my property. I do not have any connection with Atmos Energy, as the old meter was removed a year ago. Despite informing your employee to leave my property repeatedly today, he stayed without a valid reason for 21 minutes, trespassing. Your company keeps sending employees to my house monthly, despite being asked four times to stop. This recent incident seems like harassment, and I intend to involve the local authorities. I will pursue legal action with evidence from my home recordings and phone conversations with your representatives.

The excavation done to replace the gas line near our house is being eroded by rain, causing large holes by the side of our home. Despite suggesting a solution of digging down 10 feet to block the hole with dirt to prevent further erosion, the crew simply filled it with dirt which was quickly washed away by the rain. The gravity of the situation lies in the fact that the hole extends downhill from the entry point to the main line about [redacted] feet away. While the main line was properly secured with backfilled rock, the bore hole remains vulnerable. Without proper reinforcement, there is a risk of further erosion leading to potentially hazardous consequences for our property and our neighbors' central air conditioning units. It's baffling why the company would neglect this issue when a simple fix could prevent a catastrophic outcome for a minimal cost in labor.

I need to confirm if my payment was received to avoid any service interruptions. I'm a single mother recovering from surgery, and I saw someone outside my house making noise which worried me. I hope my account is up to date as I didn't receive any notification.

Atmos is scheduled for a pressure test inspection tonight due to a meter update at my home. It's important to inform them about our gas stove, water heater, and heater. Unfortunately, my husband wants to hide the gas heater, which is unsafe for our family. Please ensure the Atmos technician includes a note for the driver to pressure test the gas heater. Urgent action is needed to address this concerning situation.

Yesterday, we tried setting up the ATMOS service for our newly purchased home. Unfortunately, we could not get through on the phone after waiting for more than 40 minutes. When we finally heard your customer service representative, it seemed they could not hear us and hung up. This happened multiple times on different phones, and the call-back option did not work. I hope this is not an isolated issue. To set up the service at [redacted] Sunset Blvd, Slidell, LA [redacted], my name is Qinglin Y. I already have an account for another property with account number [redacted]. My phone number is [redacted]. Please contact me as soon as possible to continue the service without the hassle of trying to operate the devices without prior experience. Thank you.

Atmos, your lack of customer service will lead to failure. I need a functional support number without waiting for over an hour. If that's impossible, at least provide a local number. The technician did return and rectified the issue promptly. It was a simple oversight due to the heavy workload and limited staff. Thank you for addressing it.

I need help with my account restoration. My account number is [redacted] with Atmos. A representative mentioned on the website that paying half of the owed amount would reinstate my service. Due to work restrictions, I cannot make personal calls. Hoping to resolve this promptly to avoid service disruption and with impending snowy weather this weekend. My details are: Catherine C., service address: [redacted] Ficklin, Corsicana, TX [redacted]. I appreciate your assistance.

Our company, ATMOS, visited our home about two or maybe three months ago due to a high gas bill and concerns about a possible gas leak. Despite us not smelling anything, a technician was sent to check. Although they confirmed there was no gas leak, they still replaced our meter. We were puzzled when six ATMOS trucks arrived during the meter change, especially since our gas bill tripled afterward. This issue seems to be common in the neighborhood, as mentioned in community groups. Sadly, our subsequent requests for assistance have been canceled twice without any communication. ATMOS had admitted a previous meter reading error and refunded us. We are now urging ATMOS to replace the meter altogether.

I am experiencing unexplainable issues with my computer and suspect it might be due to a misspelling of my username. I have tried retracing my steps, but I am unsure if it is a technical problem. I am limited on my phone space, so I am uncertain if that could be a factor. I would like to speak with a live agent to confirm my username is correct. Your assistance is appreciated. Thank you.

This morning, a technician came to change the meter and relight the pilot on my water heater. Unfortunately, my heater won't ignite, and the temperature hasn't changed in 2 hours. I contacted emergency services at 12, explained the situation, and have to leave at 2:15, not returning until 5:45. They advised me to submit a work order but mentioned it may not be resolved today, possibly tomorrow morning. I have a commitment on Friday that I need to be present for by 12:30, and I expressed my disappointment at the delay. They suggested a possible time window for work between 12-4 tomorrow if available. I'm feeling upset as a 75-year-old living alone without heat and questioning the priority given to my issue. I believe there might be a misunderstanding in the handling of this situation. Thank you. - Cynthia G.

I am grateful for the supervisor who advised having an Atmos. person come out after I called around 6 p.m. Even though there is a long story behind this, I appreciate the emergency customer service person I spoke to on my second call. A very competent Atmos technician listened attentively, investigated, and explained the problem to me. After checking the new meter installed that day, the technician confirmed that everything was in order for my heater to work. This situation could have turned out differently if I hadn't persisted, been somewhat assertive, or had the assistance of the right people.