American Express (Australia) Customer Service

Phone Number & Contact Info

American Express (Australia)'s Best Phone Number

1300 132 639
Calls Customer Service·Most popular American Express (Australia) number

How do I talk to a live human at American Express (Australia)?

A:Press 0#

Does American Express (Australia) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Express (Australia) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#

What are the hours and when should I call?

American Express (Australia) operates the call center for this 1300 132 639 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Express (Australia) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Express (Australia) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Express (Australia) is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call American Express (Australia)

In summation, the best day to call American Express (Australia) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Express (Australia) staffs the call center well on Friday.

Why Customers Call American Express (Australia)

If you have time to do a bit of reading before you call American Express (Australia), we recommend you read over some of our problem-specific articles.

What are the benefits of having an American Express card in Australia?

Having an American Express card in Australia offers numerous benefits. Firstly, cardholders enjoy access to a wide range of exclusive rewards, from travel and shopping to dining and entertainment. American Express also provides excellent customer service, including the Global Assist hotline for any travel or emergency assistance needed while abroad. Moreover, cardholders can take advantage of special offers and promotions, such as discounts, early access to event tickets, and complimentary travel insurance. With American Express, customers can access a global network of merchants and trust in the company's extensive experience and security measures. Lastly, the card helps individuals build their credit history and offers the convenience of contactless payments through digital wallets like Apple Pay and Samsung Pay.

What types of American Express cards are available in Australia?

American Express offers a range of cards in Australia to cater to varying needs. The available card options include the American Express Platinum Card, offering premium benefits like airport lounge access, a travel credit, and rewards program. For frequent travelers, the American Express Velocity Platinum Card provides Velocity Points, complimentary flights, and travel insurances. The American Express Explorer Card offers membership rewards points, a travel credit, and smartphone screen insurance. The American Express Essential Card is designed for those seeking simplicity, with no annual fee and a rewards program. Lastly, the American Express Qantas Discovery Card offers Qantas Points, frequent flyer benefits, and no annual fee. With this diverse card selection, customers can choose the American Express card that best aligns with their lifestyle and aspirations.

What is the annual fee for American Express cards in Australia?

The annual fee for American Express cards in Australia varies depending on the type of card you choose. Our range of cards includes a variety of options tailored to different needs and preferences. Some cards may have no annual fee at all, while others may have a higher fee but offer additional benefits and rewards. To find out the specific annual fee for a particular card, we recommend visiting our website or contacting our customer service team. We strive to offer competitive fees that are reflective of the value and benefits our cards provide, ensuring you get the most out of your American Express experience.

Top American Express (Australia) customer service problems

Click the link above to get answers to just about any American Express (Australia) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More American Express (Australia) Customer Service Contacts

There are of course other ways to contact American Express (Australia) customer service besides the phone. Below we list the best ones, by medium.

American Express (Australia) Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- American Express (Australia) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Express (Australia)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Express (Australia) agent. This phone number is American Express (Australia)'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1300 132 639 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call American Express (Australia) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Express (Australia) has 1 phone number. It's not always clear what is the best way to talk to American Express (Australia) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Express (Australia). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Express (Australia). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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