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Aloft Hotels Customer Service

Phone Number & Getting a Rep

Aloft Hotels Customer Service number

877-462-5638
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Aloft Hotels number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Aloft Hotels Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All Aloft Hotels customer service contact information

This is the #1 most popular Aloft Hotels phone number out of 1. Click above to go back to the main customer service number and other contact information, including Aloft Hotels email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Aloft Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human
Below are some clips we've found from Aloft Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Aloft. If you are calling to book a new I'm not quite sure what you mean. If you are I still didn't hear you clearly. Press one if you're calling to book a new reservation.
Or press two for help with something else. Before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Aloft Hotels
Friday, January 5, 2024 6:40 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Aloft.
If you are calling to book a new reservation, please say new reservation or press one. Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Aloft Hotels
Thursday, March 21, 2024 1:34 AM

They may ask you to say or enter information

"Thank you for calling Aloft. Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points Additional terms and conditions apply. To learn more, you can say yes or no."
Excerpt from a call with Aloft Hotels
Thursday, January 4, 2024 8:27 PM

The first phone menu

"Thank you for calling Aloft. If you are I'm not I still didn't hear you clearly. Before I transfer sorry. I'm sorry. I didn't understand. In order to help you, I need to know who's calling. Or to enter your phone number, press two.
Press one if you're calling to book a new reservation. Or press two for help with something else."
Excerpt from a call with Aloft Hotels
Tuesday, February 27, 2024 10:09 PM

What are the hours and when should I call?

Aloft Hotels operates the call center for this 877-462-5638 phone number 24 hours, 7 days.  The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 482 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aloft Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aloft Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aloft Hotels is Sunday. The most busy day to call Aloft Hotels is Friday.  Again, this is based on a sample of 482 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday. 

The best time to call

In summation, the best day to call Aloft Hotels is Thursday.  

Why call this Aloft Hotels number?

Below is a sample of recent calls to Aloft Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Change reservation date: I need to change the start date of my reservation.
Taken from a call on Monday, May 5, 2025 12:48 PM
Complaint about staycation: I decided to call you guys because my whole stay was miserable.
Taken from a call on Wednesday, January 15, 2025 9:02 PM

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