Aloft Hotels Customer Service

Phone Number & Contact Info

Aloft Hotels's Best Phone Number

877-462-5638
Toll-free·Calls Customer Service·Most popular Aloft Hotels number
Q:

How do I talk to a live human at Aloft Hotels?

A:Calling this Aloft Hotels number should go right to a real human being
Q:

Does Aloft Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aloft Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Aloft Hotels number should go right to a real human being
Below are some clips we've found from Aloft Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Aloft. If you are calling to book a new I'm not quite sure what you mean. If you are I still didn't hear you clearly. Press one if you're calling to book a new reservation.
Or press two for help with something else.
Before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Aloft Hotels
Friday, January 5, 2024 6:40 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Aloft.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Aloft Hotels
Thursday, March 21, 2024 1:34 AM

They may ask you to say or enter information

"Thank you for calling Aloft. Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Aloft Hotels
Thursday, January 4, 2024 8:27 PM

The first phone menu

"Thank you for calling Aloft. If you are I'm not I still didn't hear you clearly. Before I transfer sorry. I'm sorry. I didn't understand. In order to help you, I need to know who's calling. Or to enter your phone number, press two.
Press one if you're calling to book a new reservation.
Or press two for help with something else."
Excerpt from a call with Aloft Hotels
Tuesday, February 27, 2024 10:09 PM
In fact, much of this information on this page is superfluous because this Aloft Hotels phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Aloft Hotels operates the call center for this 877-462-5638 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 218 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aloft Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aloft Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aloft Hotels is Sunday. The most busy day to call is Wednesday, which averages 194% more phone calls by comparison. Again, this is based on a sample of 218 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Aloft Hotels

In summation, the best day to call Aloft Hotels is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Aloft Hotels

If you have time to do a bit of reading before you call Aloft Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at Aloft Hotels?

Yes, Aloft Hotels welcomes pets. We understand that furry companions are part of the family and deserve a comfortable stay too. We happily accommodate dogs up to 40 pounds in weight. Upon arrival, our four-legged guests will receive a special pet-friendly bag full of treats and toys. Aloft Hotels provide designated areas for pets to relieve themselves, ensuring a clean and convenient environment. Please note that a non-refundable fee may apply to cover additional cleaning costs, and we kindly request that pets be leashed or in a pet carrier in public spaces. At Aloft Hotels, we strive to provide a warm and welcoming experience for all guests, including our furry friends.

Is parking available at Aloft Hotels?

Yes, parking is available at most Aloft Hotels. We understand the importance of convenient parking for our guests, and therefore, we offer both self-parking and valet parking options. Our parking facilities are secure and well-maintained, providing peace of mind for our guests. Please note that some Aloft Hotels may have limited parking spaces, especially in busy city centers, so it is advisable to check with your specific hotel for availability. Additionally, charges may apply for parking services, which will be clearly communicated upon check-in or through our website. Whether you are staying for business or leisure, we strive to make your stay enjoyable and hassle-free, including parking options that suit your needs.

What amenities are available at Aloft Hotels?

Aloft Hotels offer a range of amenities to ensure a comfortable and enjoyable stay. Our modern and vibrant rooms feature plush bedding, Bliss Spa bath amenities, and complimentary high-speed Wi-Fi. Stay connected and productive with the ergonomic workspace and plug-and-play connectivity station. Unwind and have fun at our Re:charge fitness center, complete with state-of-the-art equipment or take a refreshing dip in our Splash pool. For those looking to socialize, W XYZ bar serves signature cocktails and live music events. Our 24/7 Re:fuel pantry provides grab-and-go snacks and drinks when you need a quick bite. Aloft Hotels also offer pet-friendly accommodations, so your furry friends can enjoy the stay too. With our array of amenities, we strive to make your visit exceptional and unforgettable.

Top Aloft Hotels customer service problems

Click the link above to get answers to just about any Aloft Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aloft Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation date change: "I just made a reservation for tonight, and I made a mistake. I put it for tomorrow night."
- From a call lasting 34m 29s , May 27, 2024 10:27 PM
Hotel stay complaint: "I had a horrible stay at an Aloft Hotel in downtown Manhattan and need to speak to someone about that."
- From a call lasting 4m 56s , Mar 28, 2024 11:45 PM
Questions about recent stay: "I checked out this morning, but had trouble reaching staff, now trying to get in touch with Aloft Burling Brook."
- From a call lasting 4m 18s , Mar 17, 2024 4:46 PM
Seeking to speak with representative: "Speak to representative."
- From a call lasting 4m 33s , Mar 10, 2024 5:35 AM
Lost stuffed animal search: "My daughter left a stuffed animal at the hotel, a gift from her now deceased grandmother, and she's devastated, hoping to convince the assistant manager to let her check the laundry area."
- From a call lasting 4m 58s , Feb 27, 2024 10:09 PM
Accommodation issue: "I specifically requested a first floor room for my disabled companion and dog, but was given a third floor room far away from the elevator."
- From a call lasting 3m 56s , Feb 17, 2024 9:06 PM
Billing/payment discrepancy: "The GM says I didn't pay for the room, but that's not true."
- From a call lasting 32m 53s , Feb 5, 2024 6:57 PM
Cancel reservation for canceled event: "I have a reservation in College Station this weekend for a soccer tournament that's just been canceled."
- From a call lasting 4m 28s , Feb 2, 2024 1:02 AM
Pool water too cold: "The pool water was very cold and uncomfortable for guests at the hotel."
- From a call lasting 12m 45s , Jan 14, 2024 1:07 AM
Speak to operator: "I need to speak to an operator associate."
- From a call lasting 1m 40s , Jan 10, 2024 7:47 PM

Conclusion and closing notes

This is Aloft Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aloft Hotels agent. This phone number is Aloft Hotels's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-5638 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Aloft Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Aloft Hotels has 1 phone number. It's not always clear what is the best way to talk to Aloft Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aloft Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aloft Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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