AEP Energy Customer Service

Phone Number & Contact Info

AEP Energy's Best Phone Number

Toll-free·Calls Customer Service·Most popular AEP Energy number

How do I talk to a live human at AEP Energy?

A:Call for Residential Customer Service For Illinois, New Jersey, Ohio, & Pennsylvania

Does AEP Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm CST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AEP Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Call for Residential Customer Service For Illinois, New Jersey, Ohio, & Pennsylvania
Below are some clips we've found from AEP Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling AEP Energy. This call may be recorded or monitored for quality and training purposes. Press one to report a power outage or natural gas emergency. Press two for residential service."
Excerpt from a call with AEP Energy
Thursday, February 29, 2024 7:46 PM

The first phone menu

"Thank you for calling AEP Energy. This call may be recorded monitored for quality and training purposes. Are you still
Press one to report a power outage or natural gas emergency.
Press two for residential service.
Press three for business service.
Press four for AEP Ohio."
Excerpt from a call with AEP Energy
Tuesday, February 27, 2024 3:53 PM

What are the hours and when should I call?

AEP Energy operates the call center for this 866-258-3782 phone number Mon-Fri 7am-6pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AEP Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AEP Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AEP Energy is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call AEP Energy

In summation, the best day to call AEP Energy is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AEP Energy staffs the call center well on Thursday.

Why Customers Call AEP Energy

If you have time to do a bit of reading before you call AEP Energy, we recommend you read over some of our problem-specific articles.

What is AEP Energy?

AEP Energy is a leading electricity supplier in Pennsylvania that offers energy solutions for residential and commercial customers. As a subsidiary of American Electric Power, one of the largest electric utility companies in the United States, AEP Energy provides reliable and affordable power supply options. Their goal is to support customer energy needs by providing competitive electricity rates and flexible pricing plans. AEP Energy offers various renewable energy options, including wind and solar, to promote a more sustainable energy future. They provide exceptional customer service, including a user-friendly online portal, where customers can easily manage their energy account, track usage, and make payments. AEP Energy is dedicated to powering homes and businesses efficiently and responsibly, striving to provide a seamless and positive energy experience for all customers in Pennsylvania.

What is AEP Energy?

AEP Energy is a leading electricity supplier providing power to homes and businesses across the United States. As a subsidiary of American Electric Power (AEP), one of the largest electric utility companies, AEP Energy offers competitive pricing and various energy solutions to meet the diverse needs of customers. Whether residential, commercial, or industrial, AEP Energy caters to all sectors, delivering reliable and sustainable energy solutions. By offering fixed-rate plans, renewable energy options, and exceptional customer service, AEP Energy strives to empower customers to make informed decisions about their energy consumption while ensuring cost savings and environmental benefits. AEP Energy aims to simplify the energy purchasing process, making it more transparent and customer-centered, ultimately enhancing the energy experience for all.

Does AEP Energy offer renewable energy options?

Yes, AEP Energy offers renewable energy options. We understand the importance of sustainable energy and are committed to helping our customers reduce their carbon footprint. Our renewable energy options include both wind and solar power. By choosing our renewable energy plans, customers can support the development of clean and renewable energy sources, contributing to a greener future. We work with renewable energy developers to ensure that the energy supplied to our customers comes from certified renewable sources. Additionally, we offer competitive pricing for our renewable energy plans, making it accessible for customers to make environmentally conscious choices without compromising on affordability. Join us in the transition towards a more sustainable energy future with AEP Energy's renewable energy options.

Top AEP Energy customer service problems

Click the link above to get answers to just about any AEP Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AEP Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with bee colonies: "AEP sprayed and killed about twenty two of my husband's bee colonies."
- From a call lasting 12m 44s , Feb 27, 2024 3:53 PM
Billing inquiry: "I need to find out if I owe a bill."
- From a call lasting 6m 16s , Jan 3, 2024 6:35 PM

More AEP Energy Customer Service Contacts

There are of course other ways to contact AEP Energy customer service besides the phone. Below we list the best ones, by medium.

AEP Energy Customer Service Live Chat - Customer Service
Click "Start Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AEP Energy provides this option.

AEP Energy Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- AEP Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AEP Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP Energy agent. This phone number is AEP Energy's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-258-3782 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call AEP Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, AEP Energy has 1 phone number. It's not always clear what is the best way to talk to AEP Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AEP Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AEP Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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