Not getting credit for a purchase. The rebate required purchasing both Heinz mayo and k...

GetHuman-ml_fulle's customer service issue with iBotta from August 2018

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GetHuman-ml_fulle's next move: find and follow the right step-by-step guide.
iBotta doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ml_fulle will need to dig through the advice provided by iBotta, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ml_fulle can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if iBotta has better answers for you: iBotta Help Center
The issue in GetHuman-ml_fulle's own words
Not getting credit for a purchase. The rebate required purchasing both Heinz mayo and ketchup. Which I did right size and type. I double checked. It’s not being recognized from the receipt when I try to add it only allows me scan one barcode when the rebate is too items. The rebate was $*.**. I would not have purchased this brand if it weren’t for the rebate. This is not the first time this has happened to me.
GetHuman-ml_fulle did not yet indicate what iBotta should do to make this right.
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iBotta

Customer service issue
Reported by GetHuman-ml_fulle
Aug 9th, 2018 - a yr ago
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Seen by 9 customers so far
Similar issue to 1355 others
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Timeline
GetHuman-ml_fulle started working on this issue
Aug 9th, 2018 4:26pm
GetHuman-ml_fulle confirmed the issue is fixed. Hooray!
Aug 10th, 2018 6:41pm