How do I report a problem with the app to iBotta?

When your iBotta app isn't working, before you report the issue to the company there are several things you can check first. If none of those fixes seem to work you can report the problem to the company. Here's how to do it all.

Adam Goldkamp is the editor / author responsible for this content.
Jul 24, 2019

iBotta is a free mobile coupon and cash-back shopping app that is compatible with most iOS and Android devices. Ibotta users have the opportunity to earn cash back on certain products by performing simple in-app tasks, buying the product, then providing proof of purchase.

As soon as you sign up in iBotta you get an $11 bonus which you can use to make purchases on the app or as you so please. With hundreds of offers on the app, you will not lack something on which to spend the cash.

The minimum withdrawal limit on the app is $20. Once your account has $20, you can withdraw the money through PayPal or Venmo.

Providing proof of purchase on iBoota includes taking a picture of the receipt and posting it on the app. There are bar codes on some of the goods that you can scan through the app to receive reimbursement. Once iBotta confirms the receipt with the merchant, they will send you some cash back.

There are numerous issues with the app that can lead to you wanting to report a problem to iBotta. Problems with the app can include issues logging in to your account, issues providing proof of purchase, the app having trouble loading, not receiving emails from iBotta, connectivity issues on the app and many technical issues among others.

If you are having problems with the iBotta app, your first stop should be the iBotta help page. The page has excellent resources to help you deal with any problems on the application. You will find troubleshooting solutions on the page and iBotta general education among others. There are articles on the help page that offer step by step instructions as to how to deal with problems with the app. Only when you have exhausted the solutions presented on the page to no avail should you report the problem directly to iBotta.

Reporting the problem

Help Center

The foremost manner to report a problem with the app to iBotta can be found in the help center. If the answers on the help age are not satisfactory, you do not have to go far to report the problem. You can report the problem through the help center by following these steps:

  1. Launch your web browser and open the iBotta website. You can also open the app if you prefer
  2. Sig in to your account
  3. Click the 'Help' tab and you will be directed to the iBotta help page.
  4. On the top right hand corner of the iBotta help center, locate and click a tab labeled 'Submit a request'
  5. On the request page, you will be prompted to input certain details including your email address and the issue with which you need help. You will also be asked to write a brief description of the problem and to add any documents that help your case.
  6. After you input the requisite details, click 'Submit' and your request will be sent.

Social Media

You can also report a problem with the app to iBotta through their social media pages. iBotta has pages on Facebook, Twitter, Pinterest and Instagram. If you report a problem, Twitter and Facebook are the best options. Send them a public tweet on Twitter or post it on their Facebook page. A direct message on Facebook or on Twitter is bound to be more effective when reporting a problem. However, do not be too optimistic for solutions to problems presented via social media because of the large number of complaints.

Online Help Desk

You can also reach iBotta's customer support through their online help desk. The average time it takes to fix a problem presented through the help desk is 87 hours so don't use this avenue to report pressing problems. The link to the help desk can be acquired from GetHuman.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I report a problem with the app to iBotta?

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