eTrade Customer FAQ

This message typically indicates that the mobile number you entered does not match the number on file for your account. Ensure that you are using the correct mobile number associated with your eTrade account. If you believe your number is correct or need further assistance, you can access the link to the most up-to-date contact information right here on this page.

You can buy U.S. stocks in Japan through an eTrade account. After creating an account, select "International Investing" and then choose "U.S." from the list of choices. Once you have decided on a specific U.S. stock to purchase, simply input the ticker symbol and choose the amount of shares you want to buy. Make sure to review your trade before executing it -- you should also be aware of any potential fees or taxes related to international trading. Please note that market hours and trading regulations may differ due to time zone differences and local regulations.

To replace your mobile number for verification on eTrade, log into your account and navigate to your profile settings. There, you should find a section labeled 'Security' or 'Account Preferences'. After selecting that section, you can update your contact information, including your phone number. Remember that after updating and saving your changes, the new number will be used for all future verification procedures. Ensure the number you enter is correct and you have access to it for receiving verification codes.

If you've changed your phone number and can't log into eTrade, you may need to update your security settings. If you've established two-factor authentication, your old phone number may still be registered for confirmation codes. Unfortunately, we can't handle this process directly. You should reach out to eTrade's customer service to discuss security measures and steps to update or change your phone number. Please make sure to have your personal information ready to verify your identity with eTrade's customer service. They should be able to assist you further from there.

Since we are only here to provide general assistance, specific account issues such as name and mobile number discrepancies are beyond our scope to resolve directly. It's likely that the information provided during the registration process didn't match up correctly. We suggest checking the information you've entered for any possible mistakes, ensuring that your name is spelled correct and the phone number is accurate. Remember, maintaining updated and accurate personal information is crucial for the eTrade platform to provide a seamless and secure user experience.