How to get a refund for a credit balance?

GetHuman-msindpnd's customer service issue with eBay from September 2018

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The issue in GetHuman-msindpnd's own words
Get a refund of the credit balance on the invoice. ... I get a periodic invoice from the billing department with a long-standing credit balance. I want to forward this email to them and ask them to resolve the balance.*Thanks.
It's been a long time. Do they not audit their records and fix this stuff??
Refund the credit balance. Zero out the account.
It's been YEARS!
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Customer service issue
Reported by GetHuman-msindpnd
Sep 19th, 2018 - 6 mons ago
I have an issue with eBay too
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Seen by 8 customers so far
Similar issue to 13897 others
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GetHuman-msindpnd started working on this issue
Sep 19th, 2018 4:22pm