I have a customer that purchased an electronic download and pdf back in April ****. The...

GetHuman976122's customer service issue with eBay from August 2018

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The issue in GetHuman976122's own words
I have a customer that purchased an electronic download and pdf back in April ****. They are now contacting through eBay as well as my business facebook saying they never got the item. I went as far as to make a special download link for them and gave it to them directly. I have proof that it was received. They keep harassing me. I need the harassment to stop and file a complaint on them. I do not believe that English is their first language and have even gone so far as having the information translated for them. What are my options, other than just refunding the money?
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Customer service issue
Reported by GetHuman976122
Aug 10th, 2018 - 7 mons ago
I have an issue with eBay too
Not resolved
Seen by 19 customers so far
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
GetHuman976122 started working on this issue
Aug 10th, 2018 5:40pm