I am a zoosk member and apparently my account was blocked due to suspicious activities...

GetHuman-farough's Hacked Account issue with Zoosk from July 2020

Help with my Zoosk issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-farough's own words
I am a zoosk member and apparently my account was blocked due to suspicious activities. The page said they server was down so I kept checking and reentering my password. I tried different devices and all with no luck and the same issue. I then tried signing in with my Apple ID and that seemed to create a new profile! I contacted zoosk customer support and they confirmed the account was blocked and said I would need to use a new email address and sign in again with a new profile. The problem is that if I do that, I worry I will lose all my conversations, contacts, and be expected to pay again. It was $** for six months. I just want to get back on the site. This is a major way I have connections with people and I am worried they will be lost. Can you help me get on? Sincerely, Steve

GetHuman-farough did not yet indicate what Zoosk should do to make this right.

How GetHuman-farough fixed the problem
So I got it fixed by contacting customer service. That's the best way. I did have start over with a new profile (grr!) and use a new email. However when you do be sure that they erase your old account email. Otherwise you will continue to run into problems. Also by calling you won't be charged twice when you set up a new account. I lost some of my connections, which was frustrating, but I was able to reestablish most of them. Best of luck to you all out there!
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Hacked Account issue
Reported by GetHuman-farough
Jul 15th, 2020 - 2 years ago
GetHuman-farough shared how to fix
Seen by 25 customers so far
Similar issue to 3712 others
0 customers following this
Items needed
Name on the account
phone number
date of birth


GetHuman-farough started working on this issue
Jul 15th, 2020 1:51am
GetHuman-farough confirmed the issue is fixed. Hooray!
Jul 17th, 2020 11:41am

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