In a nutshell: If you have a billing question about your Zoosk paid subscription, it's important to get the answers you need as soon as possible so the situation is resolved promptly. You can do this either through the website or by reaching out to customer support. The following steps provide information about what to do next.
If you have a billing question about your Zoosk paid subscription, it's important to get the answers you need as soon as possible so the situation is resolved promptly. You can do this either through the website or by reaching out to customer support. The following steps provide information about what to do next.
Details about the billing issue
Visit the Zoosk website.
Find the Zoosk menu on the homepage. It's represented by three horizontal lines in the top-right corner of the website.
Click on the three horizontal lines in the top-right corner of the website. Doing so will expand the Zoosk menu.
Browse the Zoosk menu until you find the "Help Center" line. It's below "About Zoosk" and above "Dating & Relationship."
Click on "Help Center." Doing so will take you to the help page.
Scroll down until you find the "Subscriptions and Payments" section. It's after "Features and Communication" and above "Manage Your Account."
Click on the "Subscriptions and Payments" link. Doing so will take you to a page that says "Subscriptions and Payments" at the top.
Browse the "Subscriptions and Payments" page. There are two sections: "Free and Paid Membership" and "Payment Related Questions." They offer information about a wide range of topics, including the refund policy and whether the subscription automatically renews. Scroll through until you find the topic that pertains to your situation.
Click on the link that pertains to your situation.
Read the information on the page. Doing so should provide you with insight about your situation. If you still have questions or need further assistance, please proceed to the next step.
If you need additional assistance or have questions, reach out to Zoosk customer support.
Have all the details ready to provide to the Zoosk customer service representative. This includes the date and amount of the transaction in question. Before you call, make sure you go to an area where you can clearly hear the representative. Put the phone on speaker and set yourself up to take notes. Write down the name of the person you spoke to and the date and time. Make sure you also write down what they said about your billing question.
If you have a Zoosk billing question, make sure to contact the company as soon as possible, especially if your question involves a time-sensitive issue. A friendly, knowledgeable representative can provide guidance about your situation and advise you of next steps, if any are required.
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