In a nutshell: It can be upsetting if you discover that your Zoosk account was hacked. The situation can certainly feel like an invasion of privacy. It's important to act quickly to determine what the problem could be and how to rectify the situation. The following information can help you start the process of regaining control over your Zoosk account.
It can be upsetting if you discover that your Zoosk account was hacked. The situation can certainly feel like an invasion of privacy. It's important to act quickly to determine what the problem could be and how to rectify the situation. The following information can help you start the process of regaining control over your Zoosk account.
Your log-in informationDetails about when you last successfully logged in (if you contact customer support)Information about where you're usually logged in, such as on your phone or laptop
Go to the Zoosk website.
Find the Zoosk menu. It's represented by three horizontal lines in the upper-right corner of the website, to the right of the log-in link.
Click on the stacked horizontal lines in the upper-right corner of the Zoosk menu. Doing so will cause the menu to expand.
Browse the Zoosk menu to locate the "Help Center" line. It's directly below "About Zoosk."
Click on the "Help Center" link. This will open up the Zoosk help center page.
Scroll down to look for the horizontal box that says "Safety and Privacy."
Click on the horizontal "Safety and Privacy" box. It's directly below "Troubleshooting and Errors." Clicking on the link will take you to the "Safety and Privacy" page.
Browse the "Safety and Privacy" section. Look for the link that best applies to your situation. This will likely be the "I think my Zoosk account has been hacked. What do I do?" link.
Click on the link. Doing so will take you to the "I think my Zoosk account has been hacked. What do I do?" page.
There are three sections on the "I think my Zoosk account has been hacked. What do I do?" page: "From your computer," "From the Android app," and "From the iOS app." Go to the one that pertains to you.
Read and try the recommendations provided by Zoosk. If you were unable to regain control of your Zoosk account, please proceed to the next step.
If you need further assistance with your account, it's a good idea to reach out to Zoosk customer support. They can help you with the process. Make sure to inform them what you've already tried to fix the situation.
Make sure to take steps to fix the situation as soon as possible. Don't hesitate to reach out to Zoosk customer support and speak to a representative if you need help with your hacked account.
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