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Zoosk Customer Service

Phone Number & Contact Info

Zoosk's Best Phone Number

888-939-6675
Toll-free·Calls Customer Service·Most popular Zoosk number
Q:

How do I talk to a live human at Zoosk?

A:Press 1 then 5 then follow prompts
Q:

Does Zoosk offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Zoosk phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 5 then follow prompts

What are the hours and when should I call?

Zoosk operates the call center for this 888-939-6675 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 377 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zoosk phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zoosk staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Zoosk is Sunday. The most busy day to call is Thursday, which averages 970% more phone calls by comparison. Again, this is based on a sample of 377 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Zoosk

In summation, the best day to call Zoosk is Wednesday.

Calling this Zoosk Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 5, 2023

Calling Zoosk with a customer service problem is impossible because the company doesn't actually have a customer service line. In fact, they don't really offer any type of live customer service whether you attempt to contact them through the app or via the internet. Looking around, I found this number so I was hopeful, but the line doesn't work. I called this number four times at different times of the day, and no one ever answered the phone. If someone is there, they don't seem to pick up for customers most of the time. 

After failing to get someone on the phone, I spent some time looking around for other ways to get customer support. There are dozens of reasons why people might want to contact Zoosk customer support, so they really should have a different system in place. For instance, some people might have account or subscription issues and need to talk to someone from the billing department. Others may just have questions that they want answered before they feel comfortable joining a dating site that requires credit card information. I could certainly relate to that uncertainty which is not helped by their lack of support. 

Other people might have pressing concerns and need to report the behavior of someone who's acting unprofessionally or inappropriately on the platform. In this case, there seems to be a need for more than just a help form that you can fill out and then wait for a response. However, that seems to be the only way that you can contact Zoosk, which is pretty unsettling to me as a customer. I originally wanted to talk to someone about the app, because sometimes it doesn't seem like it is performing correctly for me. However, now that I've had so many issues getting ahold of customer service I want to cancel and move to a more reliable platform. 

When I went on the website, they had a lot of help articles, but nothing that specifically addressed my issue. You have to click through a few articles first though before the option to contact them comes up. It turns out, that option is just a support email address, and it doesn't tell you how long it will take to get a response. Suffice it to say, I was very disappointed with the customer service from Zoosk and am unlikely to use them in the future for anything else. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Zoosk

If you have time to do a bit of reading before you call Zoosk, we recommend you read over some of our problem-specific articles.

What is the cost of a Zoosk subscription?

The cost of a Zoosk subscription varies depending on the duration and type of membership you choose. Zoosk offers three subscription options: 1 month, 3 months, and 6 months. The price for a 1-month subscription is $29.99, while a 3-month subscription is $59.99 (equivalent to $19.99/month). Opting for a 6-month subscription offers even greater value at $74.99 (equivalent to $12.49/month). The subscriptions grant full access to Zoosk's features, allowing you to chat, message, and connect with other members on the platform. Additionally, Zoosk occasionally runs promotions and discounts, so make sure to check their website or app for any current offers.

What is the Zoosk Coin system?

The Zoosk Coin system is a unique virtual currency used on the Zoosk dating platform. It provides users with additional features and benefits to enhance their online dating experience. Coins can be purchased or earned through various activities on the site. With Zoosk Coins, users can unlock premium features like boosting their profile visibility, sending virtual gifts to other members, accessing detailed insights about their matches, and even sending special messages to catch someone's attention. The coin system empowers users to make their profile stand out and increase their chances of connecting with potential matches. It adds an element of fun and customization to the dating process, making it more engaging and enjoyable for Zoosk members.

How Do I Cancel My Zoosk Account?

Canceling your Zoosk account isn't difficult. Plus, you have options when it comes to ending your membership. You can call customer service and request a cancellation. You also have the option of simply going online and canceling your membership through the site. You also have the option to use the mobile app and select the cancel subscription option. All the online options allow the member to walk through the cancellation steps on your own in order to end your membership. If you choose to call customer service, the customer service representative can end or cancel your subscription. Keep in mind that if you cancel in the middle of your subscription, it will still be active until the end of your cycle. Also, permanently deleting your account and canceling your account isn't the same. Deleting your account will require you to deactivate it first and then contact Zoosk customer support to complete the deletion process. If you simply want to cancel your membership, this can be done without the help of customer service.

Top Zoosk customer service problems

Click the link above to get answers to just about any Zoosk customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Zoosk Customer Service Contacts

There are of course other ways to contact Zoosk customer service besides the phone. Below we list the best ones, by medium.

Zoosk Customer Help Desk / Web Support

help.zoosk.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Zoosk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zoosk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zoosk agent. This phone number is Zoosk's best phone number because 189,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-939-6675 include Account Help, Hacked Account, Billing, Problem With the App, Refund and other customer service issues. The Zoosk call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Zoosk has 1 phone number. It's not always clear what is the best way to talk to Zoosk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zoosk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zoosk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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