Zoosk is an online dating service that operates in the United States and around the world. As one of the oldest online dating services, it isn't surprising that Zoosk gets lots of requests for customer service each and every day. It should be noted, however, that Zoosk does not offer phone-based customer service. Requests for support must be submitted online or through Zoosk's mobile app.
People contact Zoosk customer support for a range of reasons, including:
There are several things that you can do to help ensure that your communications with customer service are handled quickly and professionally:
Users of the service wish that Zoosk offered real-time communication with its users via phone or live chat. However, those services are not available. As for the quality of support provided, there are mixed reports from users. This is fairly common when it comes to large companies that offer online-only support.
A Zoosk customer service representative can resolve many issues, including assisting with account setup, changes, or cancelations, billing inquiries, taking reports of bad conduct or inappropriate content, addressing appeals and providing technical support.
Zoosk customer service representatives cannot resolve incompatibilities between the Zoosk app and your devices. In such cases, the agent may be able to recommend a work-around, but will not be able to resolve the issue entirely. You may have to work with the manufacturer of your device or, in some cases, get a new device to use with Zoosk.
Customer support cannot mediate conflicts between you and the people you meet on the service. Reporting conduct that violates the terms of service is acceptable, but support agents cannot referee disagreements or disappointment.
If you get a response from Zoosk and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.
First, carefully read the response you got from Zoosk. You may be able to identify areas of misunderstanding or miscommunication that can be addressed in your next go-around with customer service.
Second, respond. Explain where you think the original communication went wrong. Provide documentation, if possible, and also describe your desired resolution. This gives you and the agent a common goal to work towards.
If a second request doesn't work, review that response and provide a response of your own. Different representatives have different levels of training and experience so it may be that the next representative that looks at your case will be in a position to help.
Another option is trying to get in touch via Zoosk's social media accounts.
This is Zoosk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zoosk agent. This phone number is Zoosk's Best Phone Number because 189,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-939-6675 include Account Help, Hacked Account, Billing, Problem With the App, Refund and other customer service issues. The Zoosk call center that you call into has employees from California and is open Mon-Fri 9am-5pm PST according to customers. In total, Zoosk has 2 phone numbers. It's not always clear what is the best way to talk to Zoosk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-939-6675 is Zoosk's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Zoosk customers, is by calling their 415-728-9574 phone number for their Billing department. Besides calling, the next favorite option for customers looking for help is via 415-728-9574 for Billing. If you think this information is inaccurate or know of other ways to contact Zoosk please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Zoosk.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zoosk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our iTunes Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DirecTV Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like iTunes or DirecTV. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.