Zoosk Customer Service Issues

I encountered difficulties accessing my Zoosk account via Facebook. Zoosk claimed that my FaceBook password did not match, preventing me from viewing singles. I also attempted to set up an account using Chrome, but Zoosk indicated that my email address and password did not coincide. Despite the promise of receiving password reset instructions via email, I did not receive any communication from Zoosk after waiting for an hour and a half. Subsequently, I opted to remove my account. Therefore, I am formally requesting Zoosk to delete all information and photos associated with my profile. Zoosk guided me to this platform as the appropriate channel to request the deletion of the aforementioned data. I would appreciate confirmation of receipt and completion of the deletion process. Thank you.

I want to alert everyone about Greg Voss and his questionable activities on dating sites. He uses multiple email addresses and often doesn't upload a picture. Greg is known for using dating platforms, chat rooms, and video chatting apps to communicate with women. He portrays himself as sweet and kind, discussing personal woes to gain sympathy. Eventually, he persuades women to send him pictures, usually targeting those aged 18-25, despite being a 40-year-old man with children. Greg's real name is Gregory Voss and he works at Big Number One Motor Sports in Homewood, Alabama. He resides in Adamsville, Alabama, and his contact details include [redacted] and various email addresses like [redacted] and [redacted] It's crucial to be cautious when interacting with individuals online like Greg.

Subject: Concern Regarding Unauthorized Charges Hello, I felt the need to address a concerning issue that has come up lately. I have been receiving unjustified bills for a service I did not sign up for. Despite my attempts to rectify this by marking the emails as spam and trying to dispute the charges, I have not been successful, as the system does not allow me to do so. This situation has led me to believe that either my information has been compromised through hacking, or there is an internal error within the system. I have reached out to Zoosk, with whom I had a brief membership, and they have assured me that there should be no auto-renewal in place and all my records have been deleted. Therefore, I find it highly suspicious that I am still being charged for a service I no longer use. If these unauthorized charges continue, I will have no choice but to involve legal authorities to investigate this matter further. This fraudulent activity is unacceptable, and I will take all necessary steps to prevent any further billing attempts on my credit card. Thank you for your attention to this matter. Best regards, C.E. Pollard

I am unable to access my account after someone messaged me to view their pictures on a suspicious website. When I tried to log in, it kept redirecting me and then eventually locked me out. I noticed unusual activity with a high number of views when I managed to log in, so I logged out for security. Now, I can't log back in no matter how many times I try. This is the second time my account has been compromised, and it's frustrating as I was having a good conversation with another member. I need assistance with this issue. Thank you.

I am a current member who signed up and paid for a 6-month subscription. Recently, when trying to log into my account, I encountered an issue where my profile was unexpectedly deleted. Upon attempting to log back in, I was prompted to set up a new account. I am seeking assistance to restore my original account as I have connections I value. Additionally, I am hoping for some form of compensation due to the inconvenience and effort now required to rectify this matter. The payment process was smooth without any discrepancies. I am eager to know how promptly this issue can be resolved. My payment of $79.99 was made to access the service, not face such difficulties.

To the concerned party: I recently joined Zoosk, and unfortunately, my account has been hacked, resulting in me being blocked from logging in. I find this situation completely unacceptable! I did not initiate this, and I urgently need it rectified. I am a new user who has already paid, so I expect prompt resolution and access to my account. I want to emphasize that I am not involved in any fraudulent activity. I am dissatisfied with how this matter has been handled and believe Zoosk should take responsibility for allowing scammers on their platform. It is frustrating that I am being directed to another company for customer support. Looking forward to your prompt assistance. Best regards, Teresa

Hello, I recently joined Zoosk and created a profile about a week ago using my email address ([redacted]). When I tried to log in today, my profile was missing. I attempted to reset my password, but no email arrived to help me with this process. It appears that my original profile has vanished. Later, I managed to make a new profile with the same email address, but none of my previous data was there. If my first profile still existed, I don't think I would have been able to create a new one with the same email. I suspect that my original profile has been deleted for some reason. I am worried about being charged for a subscription renewal on October 5th for the missing profile. I have already informed my credit card company about potential future charges. I am fine with honoring the administration fee and 1-month membership for September but do not want any more charges on my card. Losing all my data, messages, and connections is distressing.

My name is Elisa R., and you can reach me at [redacted] I have been in touch with customer service multiple times, and this situation is beyond frustrating. I found a charge on my account for a subscription that I did not authorize or even know about. The account was hacked by someone named "Steven." I demand a refund for the $30 charge. If I do not receive it, I will take legal action. This has been the worst customer service experience I have ever encountered, particularly with a dating app. While one negative review may not make a difference, I hope others won't have to deal with the same level of incompetence. I am at my wit's end and simply ask for a refund as my account was charged without my consent due to reactivation. Please resolve this issue promptly. Thank you. If necessary, you can reach me via phone at [redacted].

I am attempting to deactivate my account on Zoosk. I have had difficulty logging in on my mobile and tablet, where Zoosk always sends a link to skip the login process. To deactivate an account, I need to visit the main website using a PC or MAC. Unfortunately, the email address associated with Zoosk is not accessible on my PC, only on my mobile devices. I tried to email the deactivation link from my late wife's email on our PC, but then the account appeared under her name. I managed to deactivate the account under her name, but now I need assistance deactivating the account under my name. I have been unable to log in using any email/password combination, which is why I rely on the link. It is frustrating that membership cancellation cannot be done on a mobile device. Thank you for your help.

I just received 2 emails, one updating my story and another confirming my subscription to Zoosk, but I've never used that service. It seems someone is using my email and an old credit card number for a potential scam. The email provides details of the subscription and a payment made on 09/28/[redacted], including an automatic renewal on 10/28/[redacted] for $29.95. It mentions features available with the subscription and instructions on managing it. The email also advises printing transaction data, the Terms of Use, and the Privacy Policy. I recommend being cautious if you receive similar emails without any prior interaction with Zoosk.

As a Zeus subscriber, I recently tried to log in but kept receiving an error message about my username or password being incorrect. Despite having the right login information written down, I attempted to reset my password. Unfortunately, no reset email was received, leading me to suspect my account was compromised. After contacting Zoosk support via email due to their Covid-related phone line closure, I received a prompt response with a ticket number promising a follow-up within 48 hours. Feeling anxious about potential unauthorized access to my account, I was unable to speak directly to anyone for urgent assistance. I made an unsuccessful attempt to regain access by signing in with Facebook, inadvertently creating a new account and deactivating it promptly. I seek advice on whether Zeus will indeed email me to resolve this issue given the current communication constraints.

Hello, I'm Christina C. from The Zook app. I regularly pay my monthly subscription, but recently, I upgraded my account with the $59.99 plan on October 2nd. However, on October 5th, I noticed two additional charges of $39.99 and $29.99 which seem incorrect to me. I've been attempting to seek assistance, but support keeps directing me to upgrade through the website and enter my card details again. I find this unnecessary as I've already paid for the upgrade. I just want my account to be upgraded so I can access my messages with new contacts and those who are interested. I am hesitant to input my payment information again as I've already made payments. I hope you can resolve this matter promptly as I'd prefer not to cancel my subscription. My account is under the username Love2havefun.

I would like to raise awareness about a user known as Greg Voss. He frequently uses various email addresses on dating sites and chat platforms. Despite his real information being on some sites like Match and Meetville, he also creates fake accounts. Greg Voss often doesn't use his picture and typically targets women aged 18-25, despite being a 41-year-old man with a daughter and a son. He presents himself as sweet and romantic, gaining sympathy by talking about his past relationships. Eventually, he engages in sexting and exchanges pictures which are not of himself. His real name is Gregory Voss, and he is associated with Big Number One Motor Sports in Homewood, Alabama. Some of the emails he uses include [redacted], [redacted], [redacted], [redacted], and his phone number is [redacted]. Let's work together to address this issue and prevent others from falling victim to his deceitful behavior.

I suspect my account has been compromised. Recently, I downloaded an update from the Google store prompted by your app. If this update wasn't authorized by you, it might be the source of the issue. Additionally, my access code is no longer working after entering my email address. I've tried to request a new code or update my account, but no emails have been received at [redacted] Furthermore, I've encountered difficulties due to using an old PC that was inactive for some time. I've tried to reset my passcode and requested information to be sent to my registered email at [redacted] without success. Thank you, David.

I created an account in early October with the screen name, uploaded photos, and a story, which were all approved. However, on October 17th, I suddenly couldn't access my account. Despite trying to reset my password, I couldn't log in. When I attempted once more, the system prompted me to create a new profile. I want my original profile back. I had important messages saved there. I'm worried because my credit card details and photos are on that account, yet I can't even log in to delete them. I've tried reaching out 17 times for help. The lack of customer service is distressing me deeply, and I'm feeling very upset and vulnerable. I urgently need a human to assist me and resolve this situation before I consider canceling my credit card or seeking legal advice. The whole ordeal is causing me a lot of distress, and I'm desperate for assistance.

I am new to this website and struggling to figure out how to preview profiles from the carousel. It's crucial for me to know the distance of women to assess if it's manageable. Additionally, there doesn't seem to be a messaging option on the carousel. I am receiving likes from women who are over [redacted] miles away, and I can't verify this without previewing their profiles. I had an earlier request as well because despite being on the site for only 2 days, I had around 30 interactions ongoing, and this morning all my profile and communications vanished. I've invested a lot of time into this and now I can't review my email thread to reconnect with matches. Not satisfied with this experience and seeking assistance.

I have submitted several concerns that remain unresolved: 1. I keep receiving contacts from individuals located far beyond the 30-mile distance I have specified for travel. I want to connect with people within that range only, not from states like Florida, Alabama, or Northern California. Please adjust your algorithm to reflect this preference. 2. I have a clear preference for White-Caucasian ethnicity. 3. I am Protestant. 4. When I open a contact, I do not want to be directed to view all my contacts each time. Allow me to manage my contacts independently without going through all of them repeatedly. 5. The search results do not show profiles that I have marked as "Maybe" or "Yes." It is crucial that the system understands my distance preferences and excludes contacts beyond that limit from appearing in my search results, making it more practical for me to connect with suitable matches.

I was hacked a week ago, and despite trying to change my password, I have been locked out. When attempting to use Facebook to log in, I faced another charge. Even the live chat service tried to charge me. I have been unable to use my account for almost a week. I am frustrated as I have plans to meet people through the platform, but I am unable to log in. One of my accounts is paid for until 11/7 and was hacked last week. I need assistance urgently, or else I will have to cancel my subscription. This situation is frustrating and unacceptable.

I received a text message from a number I don't know. It mentioned we might have spoken on Zoosk.com and provided a link to a profile on Zoosk. I am confused and believe this could be James, the person I shared my number with. The writing style indicates broken English, and I'm worried about my number being compromised. I've only been on the site for 5 days. I feel unsafe and want a refund to cancel my membership.

This site is real! I had a terrible experience with them 33 days ago, but they claimed everything was resolved. However, now they have taken money from my account without authorization. I refuse to pay an extra dollar per month to speak to customer service. I demand my money back without additional fees.