Zoosk Customer Service Issues

I subscribed to the service less than 2 hours ago, and I am disappointed with the experience. The microtransactions and chat functionality make it challenging to use the site. Despite the positive reviews, I regret subscribing within minutes of purchasing it. I would appreciate a refund as I find the service expensive and have not utilized it and do not plan to.

My experience on Zoosk has been disappointing. It's frustrating to try to connect and chat with people who don't seem interested. I joined as a paid member thinking I'd have more features, but it didn't improve much. I wish I had stayed on the free trial. I feel like I've been ripped off and I would like a refund.

I signed up for Zoosk less than 24 hours ago and it's disappointing. The service is not what I expected, with microtransactions and difficulty chatting. Despite the good reviews, I regret subscribing almost immediately after purchasing. I would appreciate a refund as I find it expensive, haven't really used it, and don't plan on using it in the future.

I have been trying to reach out to them via email, but their responses have been slow, and I still haven't heard back. I am unable to receive a refund on my subscription. I am requesting to cancel my subscription and receive a full refund promptly. It would be greatly appreciated if you could relay this information to them, especially considering I had to pay for customer service assistance. Despite contacting you by phone, I was informed that you were unable to assist me with refunds. I urge you to contact them on my behalf and facilitate the process of refunding my money. Thank you.

I have encountered a recurring issue with the carousel feature on the dating site. Over the past two weeks, despite numerous attempts, I keep getting matched with individuals who are geographically far away from me. 95% of the time, the matches were long distance, with the closest one being [redacted] miles away. This trend continued even after multiple attempts today. This inconsistency is frustrating, especially when my preferences, such as distance and race, are not being considered in the matching process. Additionally, I am looking for a way to avoid being matched with certain individuals without having to block them, as I want to prevent any misunderstandings.

I'm a Zoosk member, and it seems my account got blocked for suspicious activity. The server was down, so I repeatedly tried logging in with no success. Switched devices, even tried my Apple ID, which created a new profile. Contacted Zoosk support, they confirmed the block and advised using a new email to sign in. If I do, I fear losing conversations and contacts, plus having to repay the $79 for six months. Reconnecting with people on the site is crucial to me, and I don’t want to lose these connections. Can anyone assist me in resolving this issue so I can access my account again? Thank you, S.

To the Billing Team at Att-Zoosk, I am reaching out to request a refund for the charges made in September [redacted]. I had subscribed to a 6-month plan for $82.34 on 10/09/[redacted] and also purchased [redacted] coins for $[redacted].95 on 18/09/[redacted]. However, I decided to delete my account and cancel the subscription after just two weeks due to encountering numerous fake profiles of unattractive older individuals. Despite my efforts, I only received views and no meaningful connections, with the coins I purchased lasting a mere two days. I previously received a refund for my July [redacted] fees for similar reasons, as the site was filled with fake users and lacked genuine interactions. I find this platform to be a waste of both time and money. Please contact me via email so I can provide copies of the transactions for the refund to be processed back to my Commonwealth Bank debit Mastercard ending in [redacted]. I apologize for any confusion in my previous communication regarding this billing issue. Thank you.

Hello, I’m Jake Jennette. In June, I opened an account with a credit card and it was charged again in July with Visa card number 4[redacted]-3[redacted]. Recently, my wife contacted USAA without my knowledge and canceled both transactions. I want to keep this information private from her. I need to know the total amount I owe for June and July, if I can make cash payments, and if Zoosk can keep this matter confidential. You can reach me at [redacted] to inform me of the owed amount. I sincerely apologize for any inconvenience and appreciate your help with this issue. Thank you, Jake Jennette.

My account was compromised, and unauthorized messages were sent due to a scam. Zoosk detected this and closed my account. Customer service assisted by granting me an additional 30 days on my subscription, but I needed to create a new account with a different email address. I tried to explain the situation in my profile, but Zoosk removed it. I even received a similar message from another user last week, and their profile vanished soon after. It seems others may have experienced this issue too. While I understand the need to shut down hacked accounts, communication with affected users about the actions taken would be appreciated. Zoosk should address these vulnerabilities transparently instead of censoring any mention of them on profiles.

I have unsubscribed from your account more than five times and have politely asked that you follow through. I am a disabled senior on long-term care and have been unable to afford your site for the past 20 years. I don't understand why I have to keep sending separate messages. I am now having my staff file a police report, file a complaint with the BBB, Ripoff Reports, and all authorities, including my bank, for stealing money from me. I unsubscribed weeks ago, and this situation is appalling. I keep my personal information out of the media. Your CEO, board of directors, investors will be contacted by my cousin, a world-renowned CNN correspondent, and my friends at the SEC, FTC, IRS, etc. Stealing is a crime, and it's going to be more than 11 cents. I demand a response within 24 hours, or your company is done. I am not just a scorpion with a very nasty sting; I am also a Viper.

There is a concerning individual named Greg V. who frequents various dating sites using multiple email addresses. Despite occasionally using his real information, he often creates fake accounts. Greg is a 39-year-old man with a 16-year-old daughter and a 21-year-old son, yet he targets women aged 18-25, portraying himself as sweet and romantic. He manipulates women into sending him pictures through texting and chat apps, pretending to be someone he's not. Greg employs burner numbers and text apps to converse with women. Some of his email addresses include [redacted], [redacted], [redacted], and [redacted] He works at Big Number One Motor Sports in Homewood, Alabama, and lives in Adamsville, Alabama. It's essential to raise awareness about his behavior and take action against it.

I recently received a permanent ban from Zoosk due to an unintended error on my part. The issue arose when I used two different email addresses to sign up for the same user profile. I wrongly believed that my initial submission from my phone was lost, so I decided to re-submit the profile using another email address when I accessed Zoosk from my laptop through Google. My intention was not to create two separate profiles but to retrieve the original one I thought was lost, leading me to accidentally duplicate the profile. I apologize for the misunderstanding and any confusion caused. I was unaware that this action violated any terms, as I simply wanted to ensure my profile was active. Zoosk has informed me of the ban without further discussion, despite my attempts to explain the situation. I appreciate your attention to this matter. -Rose

I have recently noticed three Zoosk charges on my Discover account since July 22nd. One of the charges was for membership, another for an upgrade, but there is a third charge that I am unsure about. I would appreciate a breakdown of these charges and explanations for each. If not provided, I will have to dispute these items with Discover. Your prompt response would be greatly appreciated. Thank you. Zaven Andrew Y. Phone: [redacted] Email: [redacted] Charges: 1. July 29, [redacted] Merchant: WWW.ZOOSK.COM SAN FRANCISCOCA Category: Services Amount: $63.69 2. July 27, [redacted] Merchant: WWW.ZOOSK.COM SAN FRANCISCOCA Category: Services Amount: $95.56 3. July 22, [redacted] Merchant: WWW.ZOOSK.COM SAN FRANCISCOCA Category: Services Amount: $79.63

I discovered that my account was hacked, as it began sending inappropriate messages to others without my consent. The messages contained content that I would not send, like linking to a site for private photos and portraying me as a man seeking another man. Upon realizing this, I tried to reset my account settings only to find that my hometown, email, and password had been changed to different information. Consequently, I was unable to access my account to rectify the situation. To worsen matters, I received notifications of unauthorized charges on my credit card from Zoosk. Eventually, an administrative representative disabled my account. I suspect my account was compromised and would appreciate your help in resolving this issue.

I am having trouble accessing my Zoosk account even though I am sure my email and password are correct. I attempted to reset my password multiple times but did not receive any email with instructions as promised. Also, I have not heard back from Zoosk customer support after reaching out for help. This is urgent as I am worried about the security of my account and I am unable to use my paid membership since this issue started two days ago. I renewed my subscription on 3rd August, and up until now, I had no problems accessing my account. I would be grateful for any help in resolving this. Thank you, Cathy.

I need assistance with my account. I have been facing harassment from a man named David Contelyou, accusing me of being a fraud. Despite paying for a one-month subscription, I was blocked without any prior communication. I have taken steps like blocking him on my end, but he continues to contact me through another phone. I have reported him to the police (Case # IP[redacted]44), which can be verified with the Indianapolis police department. I urge your admins to unblock my account or provide a refund. If this matter is not resolved, I will share a negative review on social media. I fear for my safety due to his persistent behavior. Thank you, Mayuree Shiver.

I paid $59.99 initially, but my card was declined. After attempting a second payment of $74.99 and a third payment of $84.99, I still can't message clients. Despite promises of refunds, I haven't received any. I requested a refund for $84.99 and $59.99, agreeing to keep my $74.99 subscription. They agreed but I'm still being prompted to pay to message clients. I feel like I'm being misled. If this isn't resolved, I will contact the fraud department. I appreciate your service, but I can't continue like this. I hope to hear from you soon or will need to escalate this. Thank you. ~ Myrna

To whom it may concern, My name is John G., also known as Thickskin500. I recently had a 20-minute phone call with a representative who seemed to have difficulty understanding English. I've been a member for about three years and I'm facing a significant issue with the new website format. Specifically, the "smartpicks" feature now only shows the distance without listing the location of potential matches, making it challenging to determine compatibility. Many of my friends who use the site share this frustration. We were hopeful for improvements but after waiting a few days, the situation remains unchanged. Several dozen friends are considering leaving Zoost due to this issue, and I may have to follow suit. I kindly request a response regarding any potential changes or updates to address these concerns. Thank you in advance for your attention. Sincerely, John G. Email: [redacted] Phone: [redacted]. Thank you.

Hello, I urgently need assistance with my Zoosk account login issue. Despite entering the correct username and password, it indicates a mismatch. Furthermore, I received emails stating that my photos were removed due to not meeting guidelines. I uploaded appropriate photos upon joining on 7/4/[redacted], which haven't changed. I suspect my account may have been hacked. I paid for a 3-month membership that started on 7/4/[redacted] and do not wish to be charged again after it ends on October 3, [redacted]. I expect access to my paid membership until then. Kindly address these issues promptly to prevent escalation. You can reach me at my email [redacted] Thank you, Vincenza

I'm being charged for Zoosk, but when I try to access the site, it prompts me to join. I suspect I'm being billed multiple times, and I need help resolving this. I'm unsure of who to contact. Kindly reach out to me at [redacted]. My email addresses are [redacted], [redacted], or [redacted] Please check any of these to identify the account being charged as I am unable to access any account. Thank you.