I want you to stop emailing a * year old child at my school. The address *****@***.com...

GetHuman-kfosko's customer service issue with YouTube from March 2021

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I want you to stop emailing a * year old child at my school. The address *****@***.com belongs to a *-year old, who should not be getting emails about YouTube Kids. Please stop emailing him.**Kevin Fosko*Technology Coordinator*Saint Francis International School*Silver Spring, MD, USA**---------- Forwarded message ---------*From: YouTube Kids ******@***.com**Date: Thu, Mar **, **** at *:** PM*Subject: Activate YouTube Kids: Parental Consent Required*To: ******@***.com**** Dear parent or guardian,You’re receiving this email because you told us that you want to log in to the YouTube Kids app with your Google account. Yay!In order for you to log in to the YouTube Kids app with your Google account and enable additional parental controls and other customization features, we ask that you review the information below and provide your consent, which you can provide in the YouTube Kids app after reading the in-product version of this email.Information We Collect and How We Use ItUnless you sign in to the app and create a profile for your child, YouTube Kids operates as a signed-out service. This means that we don't allow your child to sign in (except in certain instances as described in the section called "Signing in to YouTube Kids with your child's Google Account") and you don't need to use your Google account for the app to work. If you choose to sign in to the app to use your YouTube Premium subscription or enable profiles and access certain parental controls and customization preferences, we collect and use the additional information described in the section called "Signing in to YouTube Kids with your Google Account" below.Information we collectYouTube Kids collects information based on your child's use of the app, like when they watch a video.Information about the device and app used to access the service. This information includes:device type and settings, such as hardware model and operating system version*log information, including details of how our service is used, device event information, and the device's Internet protocol (IP) address*unique application numbers, such as application version number* andunique identifiers, which are used to collect and store information about an app or device, such as preferred language, app activity and other settings.App activity. This information includes the videos your child watches, their search terms, and other interactions with content and ads in the app. If a child uses audio features in the app such as voice search, the app briefly collects voice information. This information is processed to allow for use of the audio feature and immediately deleted.How we use the information we collectWe use the information we collect for internal operational purposes, such as spam and abuse prevention, enforcing our content license restrictions, determining preferred language and providing and improving the service.We also use this information to offer users personalized content. We associate an identifier that's unique to the app with the videos your child has watched and terms they've searched for to recommend content likely to be of interest to them, subject to the controls described below.We use unique identifiers to provide contextual advertising, including ad frequency capping. The app does not allow interest-based advertising or remarketing.YouTube Kids does not allow your child to share personal information with third parties or make it publicly available.Signing in to YouTube Kids with a Parent's Google Account: Additional Information We Collect and How We Use ItIn some countries, we prompt parents to sign in to YouTube Kids with their Google Account to create a profile for their child, enable additional parental controls and customization preferences for their child, and use their YouTube Premium membership in the app. If a parent chooses not to sign in with their Google Account, the app can be used in the signed out state, as described above.If you sign in to YouTube Kids with your Google Account, the app will collect your Google Account information, such as email address and password, and, as applicable, will collect profile information for any profiles you create for your child, as well as your parental controls and customization preferences. The profile information will include your child’s name or nickname, their age, and their month of birth if you choose to provide it. The app will collect customization preferences such as videos blocked from the app, videos you may allow in the app, and channels to which they may subscribe. The app also collects the child’s app activity data including watch and search history specific to each child, as described above.We will use this information to provide the following features:If applicable, enabling YouTube Premium benefits, such as offline access to content, background play and no paid ads, in the YouTube Kids app on all your devices.Enable you to create limited profiles for your child, andEnable additional parental controls and customization preferences associated with each of the profiles in the app on all your devices. These may include allowing or blocking certain videos from the app and allowing each profile to subscribe to channels in the app.When you sign in with your Google account, we use the watch and search history tied to each specific installation of the app to recommend content on YouTube Kids, as described above, and we will continue to use that watch and search history for recommendations even if you sign out of the app, unless they are cleared and paused in the settings section as described below.When you create a profile for your child associated with your Google account, we will use the information tied to each profile to offer the child personalized content likely to be of interest to them, subject to the controls described below.Information we shareWe will not disclose individual user information outside of Google unless one of the following circumstances applies:With consentWe may share individual user information with companies, organizations or individuals outside of Google when we have parental consent.We will share individual user information with companies, organizations or individuals outside of Google if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:For legal reasonsmeet any applicable law, regulation, legal process or enforceable governmental request.enforce applicable Terms of Service, including investigation of potential violations.detect, prevent, or otherwise address fraud, security or technical issues.protect against harm to the rights, property or safety of Google, our users or the public as required or permitted by law.For external processingWe may provide individual user information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measuresParental Access and ControlsYou can access the videos your child has recently watched in the Watch it again section of the app. You can pause the collection of watch and search history or clear the watch and search history in the parental settings section of the app. When you create a profile for your child, you can pause and clear watch and search history for each child profile. While history is paused, the app will not use new video views or search terms to recommend content. When watch and search history are cleared, the app resets Recommended and Watch it again videos. Finally, you can always uninstall and reinstall the app on a device to reset the app-specific identifiers used to collect watch and search history, but if you have enabled profiles, watch and search history will remain linked to each profile until you specifically delete the history.You can unlink your Google Account from a specific installation of the YouTube Kids app by following the prompts in the parental settings section of the app. You can also change or delete the parental controls and customization preferences that are associated with your Google account at any time by using the in-product tools we provide.This notice describes our collection, use, and disclosure practices connected with your child's use of the YouTube Kids app when you sign in to it. We need your consent for Google to associate the data described above and in the YouTube Kids Privacy Notice*collected from your child’s use of the app with information from your Google Account for the purposes set forth above. If you do not wish to sign in, you can go back, skip selecting an account and continue using the app in a signed out state. You may revoke your consent at any time by unlinking your Google account from the YouTube Kids app by following the prompts in the settings section of the app.You can find additional information about the app in the Parental Guide. *Our Disclosure for Children*explains our data processing practices to your child, which we encourage you to review with them.Have a great day!The YouTube Kids TeamYouTube Kids Privacy NoticeYouTube Terms of ServiceYouTube Kids Parent Guide

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YouTube

Customer service issue
Reported by GetHuman-kfosko
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 14677 others
0 customers following this

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GetHuman-kfosko started working on this issue
Mar 19th 12:21pm

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