I can watch you tube on phone and computer, but on my smart tv somethings happened.**I...

GetHuman-dasmyths's customer service issue with YouTube from October 2018

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The issue in GetHuman-dasmyths's own words
I can watch you tube on phone and computer, but on my smart tv somethings happened.**I am signed in and can see video choices, but when I click on one to watch, the commercial screen comes on and freezes. I see the seconds for the commercial with a black screen but nothing happens.**This code appears after a while of spinning, KQ*G *XNP XN**.**I'm anxious as I like listening to youtube in the back ground as I do other things.**Help!!!!!
GetHuman-dasmyths did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman-dasmyths fixed the problem
Samsung *k **" TV froze while playing ads and wouldn't load the video. I ended up resetting the TV as it wasn't logging into my Samsung account which controlled my applications. Now when I sign in, Youtube Ads and videos play without a problem.
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YouTube

Customer service issue
Reported by GetHuman-dasmyths
Oct 10th, 2018 - a mon ago
I have an issue with YouTube too
Fixed
GetHuman-dasmyths shared how to fix
Seen by 2 customers so far
Similar issue to 5044 others
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Items needed
Email on Account
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Timeline
GetHuman-dasmyths started working on this issue
Oct 10th 8:45pm
GetHuman-dasmyths confirmed the issue is fixed. Hooray!
Oct 30th 11:17pm