The views on BTS idol music video has been frozen for more than ** hours. Armys has bee...

GetHuman-efedavid's customer service issue with YouTube from August 2018

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The issue in GetHuman-efedavid's own words
The views on BTS idol music video has been frozen for more than ** hours. Armys has been asking on twitter @TeamYoutube and @ Youtube for an explanation but they have been ignoring us. You said that you would normally freeze the views for a short while but ** hours and more is not a short while. Please do your job professionally and resolve this matter before it gets out of hand. The mv by now should have almost **M views but yet its still stuck on **.*M. Again, fix this problem and also explain why the views froze for so long.
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YouTube

Customer service issue
Reported by GetHuman-efedavid
Aug 26th, 2018 - 4 mons ago
I have an issue with YouTube too
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Seen by 6 customers so far
Similar issue to 2474 others
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Timeline
GetHuman-efedavid started working on this issue
Aug 26th 12:40am
GetHuman-efedavid shared this issue with followers on Twitter
Aug 26th 12:41am
GetHuman-efedavid indicated the issue is not fixed yet.
Aug 26th 2:48am
GetHuman-efedavid indicated the issue is not fixed yet.
Aug 27th 1:46am